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Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 21 Jan 2012, 21:11
by horburyflyer
A change coming on catering front from UK airports....taken from the airlinemeals.net newsletetter received today. The change takes place from 1st June 2012, LSG Sky Chefs no more!

gategroup, the world’s leading independent provider of onboard products and services, has finalized an agreement with Virgin Atlantic Airways to provide a full end-to-end catering service for the airline’s long-haul operations from its UK stations, London Heathrow, London Gatwick, Manchester and Glasgow.

The value of the agreement is about CHF 40-50 million per annum. The agreement for Gate Gourmet, which takes effect on June 1 this year, is for three years with an option for a further two years.

Three gategroup brands are involved in providing an innovative operating model extending across the UK for the provision of services to Virgin Atlantic.

Pourshins (supply chain management), Supplair (off-airport food assembly) and Gate Gourmet (catering and provisioning) will work in partnership to provide an end-to-end onboard catering solution. Pourshins and Supplair, headquartered near London Heathrow, will manage the menu and service design concept as well as the total food sourcing and distribution and will work with best-in-class food suppliers to ensure that menus include new and original products to strengthen Virgin Atlantic’s food offering across its Upper Class, Premium Economy and Economy cabins. Gate Gourmet will provide the “last mile” handling services to and from the aircraft through airport-based facilities. Last mile services will include transport, packing and equipment processing.

“We are very pleased to be extending our relationship with Virgin Atlantic, one of the world’s leading airlines,” said gategroup Chief Executive Officer Andrew Gibson. He added: “We have been able to offer Virgin Atlantic an innovative solution which is leading edge and meets the airline’s high-quality brand expectations.”

Steve Ridgeway, Chief Operating Officer of Virgin Atlantic Airways, said: “Over the last few months we’ve run an open and competitive process to select a supplier for our in-flight catering needs from the UK. We are delighted to have been able to structure this innovative approach to providing the best for our customers with gategroup.”

gategroup already services Virgin Atlantic Airways at all of its US stations, in India and Australia.

Jon

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 21 Jan 2012, 21:43
by David
horburyflyer wrote:


“We are very pleased to be extending our relationship with Virgin Atlantic, one of the world’s leading airlines,” said gategroup Chief Executive Officer Andrew Gibson.........

.......gategroup already services Virgin Atlantic Airways at all of its US stations, in India and Australia.



Oh dear, I've always thought the food outbound was leaps ahead of the inbound food :0

David

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 21 Jan 2012, 21:48
by slinky09
David wrote:
horburyflyer wrote:


“We are very pleased to be extending our relationship with Virgin Atlantic, one of the world’s leading airlines,” said gategroup Chief Executive Officer Andrew Gibson.........

.......gategroup already services Virgin Atlantic Airways at all of its US stations, in India and Australia.



Oh dear, I've always thought the food outbound was leaps ahead of the inbound food :0

David


I agree, I feel uncertain about this. I doubly feel uncertain when Steve Ridgeway says "innovative", anything Ridgeway calls innovative sounds like a bean counter move to me.

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 21 Jan 2012, 21:57
by tontybear
slinky09 wrote:
I agree, I feel uncertain about this. I doubly feel uncertain when Steve Ridgeway says "innovative", anything Ridgeway calls innovative sounds like a bean counter move to me.


If he'd said 'enhanced' I would really start to worry !

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 10:44
by Petmadness
Could be very interesting if it doesn't work out :? There are enough people considering moving away from VS as it is without the catering going downhill. However, it could be a marvellous, refreshing change :D

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 10:45
by northernhenry
New UC offerings....

Tomate en liquide de boeuf.....

):

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 10:55
by slinky09
northernhenry wrote:New UC offerings....

Tomate en liquide de boeuf.....

):


:$

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 11:14
by Penny_L
wasnt the catering done by Gate Gourmet a few years back?

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 12:16
by ratechaser
Having read that announcement several times, is it just me, or is only the barest of lip service being paid to this change enhancing the overall 'customer experience'?

Doesn't bode well IMO. But then I do most of my eating in the CH these days anyway.

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 12:32
by clarkeysntfc
Don't BA use Gate Gourmet?

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 14:41
by Concorde RIP
And new salt and pepper shakers are but the start of a wonderful journey for customers into the realms of a vastly improved onboard service...

Phew - should be working for VS!!

Time will tell on this one...

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 15:24
by Petmadness
clarkeysntfc wrote:Don't BA use Gate Gourmet?


If they do then the VS change could well be positive as the meals I had to/from IAH were pretty decent :D

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 15:28
by Petmadness
Concorde RIP wrote:And new salt and pepper shakers are but the start of a wonderful journey for customers into the realms of a vastly improved onboard service...

Phew - should be working for VS!!

Time will tell on this one...


Please start working for VS, Concorde, preferably in the IT department ):

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 22 Jan 2012, 17:14
by slinky09
Concorde RIP wrote:And new salt and pepper shakers are but the start of a wonderful journey for customers into the realms of a vastly improved onboard service...

Phew - should be working for VS!!

Time will tell on this one...


Sorry, but you forgot key VS marketing words like:

- enhanced (meaning cut back)
- shining beacon (a place to get drunk)
- sexy (meaning when drunk everyone looks it)
- delicious fusion (meaning a dogs mess of styles)
- fantastic (meaning we've been on the pills again)

Actually, we could start a thread entitled "The Things VS Says, and the Things They Mean"!

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 23 Jan 2012, 03:12
by daharris
clarkeysntfc wrote:Don't BA use Gate Gourmet?


They do, as do Emirates, Thai, Swiss, Easyjet and, bizarrely, Amtrak (amongst others).

It doesn't really matter that much who's preparing the food. Since any provider (be it Gate Gourmet, Sky Chefs or whoever) will only provide the airline with food that fits within their GP.

[edited to remove a word that had no place being where it was...

Re: Gategroup secure Virgin Atlantic UK catering contract

PostPosted: 23 Jan 2012, 12:45
by nguba
clarkeysntfc wrote:Don't BA use Gate Gourmet?


Only for LHR long-haul. The long haul and short haul contracts were split and Northern Foods/DHL took over the LHR short-haul contract a while ago.