V-Flyer

Hi all,

I phoned VS yesterday to upgrade to PE and was told a new E-ticket would be emailed out to me. As of yet nothing. I can "manage my booking" which reflects the upgrade but the option for resending my e-ticket is not there.

Is this normal? Or do I need to call them again? Flight isn't for 3 months so no urgency.

I thought the e-ticket thing was all automated so it was almost instantaneously issued?

Steve

It takes about 24 hrs or so, sometimes longer. If it doesn't appear, call back as it can sometimes indicate a problem with them taking payment, which will then trip you up at check-in.

Upgrades and changes to bookings can take a couple of days to come through. I would suspect it won't come through till Monday

...and it depends on when you're flying. The e-ticket re-issue queue prioritises flights in order of departure date. 3 months out, it could be 2-3 days before it's released depending on how busy they are with tickets for flights that are sooner.

In times like this, I often ran out of patience too. Specially during weekends and we have to wait for the ticket on the next business day.