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missing miles/tier points

PostPosted: 16 Sep 2012, 16:02
by catsilversword
Hi,

I bought flights a few months back, using qualifying economy flight prices, and upgrading with miles to UC. Am I right (I think I am) in thinking I should receive miles and tier points for the purchased economy part of the flight? If so, how long should they take to appear? We've been in the US for about a week and nothing has yet appeared on our accounts!

Re: missing miles/tier points

PostPosted: 16 Sep 2012, 16:23
by tontybear
Yes you will get the points and TPs for your Y fare but the VS systems can't handle it for a fare that is then upgraded so you need to phone them up.

Re: missing miles/tier points

PostPosted: 16 Sep 2012, 16:56
by catsilversword
Ah, ok, thanks! That also explains why the VS site doesn't seem to recognise that I've even done the flight!