Great service & value - thanks VS!

Am feeling well happy with my recent experience: I'd spent hours working out an optimal way to fly UC both ways to west coast USA next Sept. Once again it seems that buying an L class EC ticket and using miles to upgrade to UC G is still by far the best use of precious miles and hard earned cash.
As I’m sure many folk here know the challenge often centres on finding prized G’s on your outbound flight but not being able to go ahead & book because your intended return flight hasn’t opened up yet (336 day rule). Doing dummy bookings on vs.com I found the perfect flight to LAX and then used the on screen help function to enter in to LIVE chat with an agent who confirmed that the 2 G’s definitely existed and happily offered to ‘hold’ then for me until my desired return flight opened up on the system. When my return flight opened at midnight the other night up the 2 magical G’s were there on the VS20 ex SFO....wonderful! Anxious not to lose them bang on 7am I called premier team who sorted out the whole thing instantly, pulling miles from each of our accounts. I had the e-tickets in my Inbox before I’d even said goodbye to the extremely helpful agent!
I’m more than happy with overall value for money too.
OK we all disagree with the fuel surcharge but, given that I’d have paid circa £550 in taxes/fees for an outright reward costing 100,000 miles, I paid £1112 for the base L and all fees/taxes. Most importantly I only burned 50,000 miles. So the net cash cost to me for flying Upper Class to & from west coast USA = £562.
Very happy overall....even more so when I see that the cheapest Economy fare on the identical dates is £704!
As I’m sure many folk here know the challenge often centres on finding prized G’s on your outbound flight but not being able to go ahead & book because your intended return flight hasn’t opened up yet (336 day rule). Doing dummy bookings on vs.com I found the perfect flight to LAX and then used the on screen help function to enter in to LIVE chat with an agent who confirmed that the 2 G’s definitely existed and happily offered to ‘hold’ then for me until my desired return flight opened up on the system. When my return flight opened at midnight the other night up the 2 magical G’s were there on the VS20 ex SFO....wonderful! Anxious not to lose them bang on 7am I called premier team who sorted out the whole thing instantly, pulling miles from each of our accounts. I had the e-tickets in my Inbox before I’d even said goodbye to the extremely helpful agent!
I’m more than happy with overall value for money too.

Very happy overall....even more so when I see that the cheapest Economy fare on the identical dates is £704!