V-Flyer

Background:
Dad, mum, + 5y.o. & 7y.o. are off to see The Mouse from LGW. Tall, apparently fit looking, dad actually has leg muscle wasting. This means kerbside to CI, and boarding, including stairs, should be OK, but CI to outer gates may well require assistance. Most importantly he must be able to frequently exercise his legs when seated (to prevent painful problems that may lead to temporary loss of leg use) = extra legroom seat very desirable.
E cabin was booked direct with VA, and customer assistance were very helpful, just arrive at LGW and go to assistance phone/desk and all will be well! (Not sure about MCO)

Query:
On looking at the online seating allocation the reservation does not appear. I think this is a good thing as the preferred seating isn’t normally publicly shown as allocated or available. Obviously the family would like to sit together, however it may be that they appear to be separated on OLCI. If so would it be best to leave the seating allocation well alone, as they don’t want risk losing dad’s seat? Or won’t (special) seating allocations appear at OLCI?
Look forward to some guidance and reassurance from you clever people! |:)

Hi

You don't mention when you are travelling, so it is unclear from your post whether you are currently outside the 90 window.

Nevertheless, if you have got in touch with the Special Assistance Department at VS, then I would leave trying to switch round seats. The key thing is that Special Assistance have all your booking details and know you are linked so that they can do the best for your dad and try to keep the rest of you nearby.

buns

Hi Grumbleweed

I agree with Buns wholeheartedly. I have received assistance from Special Assistance in the past & they were very helpful.

If you have any more questions or queries you think that a VF Guru may be able to answer do post, we all try to help each other.

Have a great trip & don't forget to post your TR, we'll be waiting .

TTFN R-P

Grumbleweed

When I had special assistance seats the seat assignments were not shown on the seat map and they simply appeared at the end of the OLCI process. It is probably worth checking with the special assistance line, but what you described sounds similar to how it was for me.

Have a great flight

Thanks for replies, especially the assurance they give. Wasn't sure about VA disability service, previous experience has been AA (before their cabin standards plummeted) who were brilliant and BA whose standards were diabolical.
I think the family can look forward to a stressless experience.