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A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:08
by FLYERZ
If I purchase a flight in economy and then upgrade to UC with miles would I therefore earn economy miles/UC miles/no miles? ?| Just want to make sure so I can weigh up my options.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:12
by gumshoe
You would earn miles and tier points for the economy fare you paid.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:25
by FLYERZ
Thanks for clearing that up

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:28
by pjh
Just done this and gumshoe is spot on. It is not an be automatic process though, you need to call FC on your return and ask them to add the miles and TP manually. I did this last Friday.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:31
by gumshoe
That is true. A quick call to the FC helpline the day after you get back will sort that instantly.

Worth noting also that you get FULL economy miles and tier points if you buy an upgradeable economy fare, not the half miles and reduced tier points you get with the cheapest non-flexible tickets.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:55
by FLYERZ
So you have to call? You can't do it by logging into flying club online?

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 20:59
by Neil
FLYERZ wrote:So you have to call? You can't do it by logging into flying club online?


No, you have to call. The VS system can't understand the whole booking one class but flying another, so an agent has to do it manually otherwise you won't get any miles or TP's.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:01
by FLYERZ
Also to book an upgradable flight could I simply buy the economy 'lowest' fair, paid with money only?

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:01
by honey lamb
FLYERZ wrote:So you have to call? You can't do it by logging into flying club online?

Nope you have to call!

*Resisting the urge to make smart-assed comments about VS's IT system*

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:02
by gumshoe
Correct. Call them to book (though you can use the website to ascertain fares and the availability of G seats).

Then call them again after you get home to ask them to credit the miles as for reasons only known to VS it won't happen automatically like it would for a normal cash booking.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:03
by waatp
Have to say that I'm not a big fan of using the phone (even for a girl!!) but the CS team are really awesome!! Very friendly and helpful.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:04
by gumshoe
FLYERZ wrote:Also to book an upgradable flight could I simply buy the economy 'lowest' fair, paid with money only?


No. The cheapest economy fares are not upgradable with miles.

You have to book a flexible economy fare which is considerably more expensive.

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:11
by Blacky1
Second what waatp said ,the FC team are really good,spent over an hour recently booking flights to NY because I wanted to go through a lot of options ,the lady was very patient and helpful

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:18
by FLYERZ
You have to book a flexible economy fare which is considerably more expensive.[/quote]

I didn't realise that. In that case I won't bother trying to upgrade, I'll just slum it in economy and look on longingly to my usual PE :(

Re: A bit of confusion...help!

PostPosted: 16 Apr 2013, 21:22
by at240
It might be worth getting a quote because the difference between a normal economy fare and an upgradeable one can be smaller than you imagine. Indeed VS recently changed the rules, which allows you to upgrade from M rather than L fares - even better.