V-Flyer

Picked this up from a post on FlyerTalk.

VS have changed the T&Cs so that if you cancel a reward flight more than 24 hours in advance of your flight you will get all your miles back (was previously 75% if cancelling more than 7 days in advance and 0 after that)

4.2.1 ...

If for any reason a flight reward is cancelled by the Member outside 24 hours of departure, 100% of the Miles will be re-credited to the member’s account...

T&Cs

much better but still not as good as most carriers which have no time restriction as long as before the departure time.

Much better, and in-line with BA now

With so little full reward flights available im sure they can afford to do this and try and make it look positive for passengers.

Good news, the fuel surcharge will be retained by VS though as I believe that's non refundable!

I think they will refund the whole cash price, minus £30 cancelation fee

That's a refreshing change y) much more flexible

Thanks for spotting this tonty, it's good news.

Can I clarify? If I book a couple of one way Gs which incur a cost of 100,000 miles plus £720 ish in taxes, charges etc and later cancel, am I right in thinking providing it is more than 24 hrs ahead, I will have all miles refunded and all cash - minus the £30pp cancellation charge?

That seems remarkably generous.

Yes, as per T & C's, link quoted above

I spoke with FC the other day about cancelling some reward flights, and was told 100 % of miles will be refunded and 100% of taxes/fees/surcharges etc.

I asked about a cancellation fee and was told there wasn't one for AU FC members.

Quick question folks. I booked a UC reward flight to JFK back in November departing on 31 March. I might need to cancel this next week. Anyone know which T&Cs will apply? Will it be the ones in force at the time of the booking (75% of miles refunded if cancelled more than 7 days in advance) or at the time of the cancelation (100% of miles refunded if cancelled more than 24 hours in advance)?

mph1703 wrote:Quick question folks. I booked a UC reward flight to JFK back in November departing on 31 March. I might need to cancel this next week. Anyone know which T&Cs will apply? Will it be the ones in force at the time of the booking (75% of miles refunded if cancelled more than 7 days in advance) or at the time of the cancelation (100% of miles refunded if cancelled more than 24 hours in advance)?

I would assume that officially the T&Cs in force at time of booking would apply. That's not to say that Virgin's IT won't wrongly credit the full refund, or that Virgin's customer service might mistakenly, or as a goodwill gesture, do similarly. I would call Flying Club if you want a definitive answer.

Cancelled the flight this evening & was given a full refund of 100% of Flying Club miles and all other charges less a £30 administration fee. For once changes in T&Cs are in the passenger's favour.