V-Flyer

Called flying club last night to try and upgrade Cancun to London for next June using miles, told no availability using miles, asked for cash price expecting to be told £1500 each like I was at the beginning of the week. Sadly got cut off , few minutes later they called me back, Quoted £53 each to upgrade from Premium economy to upper class. Shocked was an understatement, queried it , told it because they have a sale on. So all I can say is a big thanks to Virgin. So now flying upper class both ways!!!!

That is absolutely amazing!! Well done!!

Enjoy!

A big thumbs up y) and well done

A good bargain y)

A word of warning though - I was quoted a simialr price earlier this year when I wanted to upgrade from PE to UC on returning from LAX.

There i was happily thinking i had snared the bargain, but had a little doubt in my mind when I did not get a new E Ticket and my CC had not been charged.

Sure enough, about a month on, i had a phone call from Virgin saying it should have been £1,000 :0

So you know you have the upgrade once you have the new E Ticket and you are charged

buns

I guess being polite and calling from time to time helps, plus a massive stoke of luck

ok little worried now !!

Hutchinson79 wrote:ok little worried now !!

Have you not received your updated e-ticket ?

Hutchinson79 wrote:ok little worried now !!

Definitely make sure you get the revised e-ticket, they can be slow to re-issue them. It took weeks for me to get mine for a recent itinerary change, despite my fairly frequent chasing. Ended up with VS stating the problem was that the price I'd been quoted for the change to the booking was too low, but to be fair, they acknowledged this was their error and agreed to honour it -- just took time to sort out. So, do make sure you get the updated e-ticket email, and chase in due course if you don't, but I wouldn't be too concerned that you won't ultimately get what they've offered. Good work with the upgrade deal 8D

I had a similar issues, quoted and upgraded but no eticket. Kept being told all was fine, then eventually was told I gad been quoted wrong price ..... It was actually £300 less
Only when I had the eticket was my mind put at rest.
Keep ringing the UC line until you get the eticket !

still no e ticket as of yet, had an online chat with virgin last night, they assured me upgrade had gone through, it was with the ticketing department to reissue eticket, so hopefully should be sent by end of today.

Hutchinson79 wrote:still no e ticket as of yet, had an online chat with virgin last night, they assured me upgrade had gone through, it was with the ticketing department to reissue eticket, so hopefully should be sent by end of today.

Fingers crossed

Hope it gets sorted quick

buns

I wonder what the legal position is in these situations. Offer and acceptance seem to have taken place, so aren't they bound to honour the quote price?

I really wish VS would integrate bookings and ticketing for upgrades. All this waiting around is a bit amateurish.

I'm not 100% sure but I think offer and acceptance doesn't a contract make until they actually charge the card, which can be checked if OP has access to online account.

But given they would have confirmed payment on the phone at the time then it shouldn't be a problem. I thought the FC team could send out etickets too. I recently upgraded over the phone with FC and the etickets arrived whilst I was still on the phone to the agent.

Fingers crossed for you Hitchinson79, and very well done on a perfectly timed upgrade offer. Bravo!

Bretty wrote:I'm not 100% sure but I think offer and acceptance doesn't a contract make until they actually charge the card, which can be checked if OP has access to online account.

But given they would have confirmed payment on the phone at the time then it shouldn't be a problem. I thought the FC team could send out etickets too. I recently upgraded over the phone with FC and the etickets arrived whilst I was still on the phone to the agent

A new booking and upgrade can be processed immediately, and you get the eticket straight away, but upgrading an existing booking has always incurred the delay for me.

Unless things have changed, in my experience they normally just take my card details but the payment isn't processed until the booking is reticketed some 24 hrs later. (Miles are deducted straight away, though, if they remember...)

That's why I'm curious about the legal position because I agree with you that normally the payment point would clearly evidence the acceptance of the offer. But in a situation where payment is taken a day or two later, I think you could argue that you have accepted their offer when you provide your card details. The fact that they take a while to process your payment and in the meantime discover an error on their part - does that give them a justifiable reason to renege on the bargain? I imagine not, because that would enable anyone to delay taking payment whilst they try to sell something at a higher price to someone else.

I'm usually wrong about these things. Hmm. Would be interesting to have a lawyer's perspective.

at240 wrote:A new booking and upgrade can be processed immediately, and you get the eticket straight away, but upgrading an existing booking has always incurred the delay for me.

Unless things have changed, in my experience they normally just take my card details but the payment isn't processed until the booking is reticketed some 24 hrs later. (Miles are deducted straight away, though, if they remember...)

That's why I'm curious about the legal position because I agree with you that normally the payment point would clearly evidence the acceptance of the offer. But in a situation where payment is taken a day or two later, I think you could argue that you have accepted their offer when you provide your card details. The fact that they take a while to process your payment and in the meantime discover an error on their part - does that give them a justifiable reason to renege on the bargain? I imagine not, because that would enable anyone to delay taking payment whilst they try to sell something at a higher price to someone else.

I'm usually wrong about these things. Hmm. Would be interesting to have a lawyer's perspective.

Yes I was doing a new booking and upgrade.

I know when I buy things online where the payment isn't processed immediately I have had emails confirming order which states that it's an acknowledgement but not a contract or acceptance of the order because payment hasn't been taken. They usually say that only once payment is processed will there be a contract.

Although this isn't an online order it is a remote, ie card not present transaction, and up until payment is processed, I'm sure there is no contract. What does anyone else think?

Anyway, this is all relative, Hutchinson79 I'm sure is going to bag this, I can feel it in my bones

Let us know if you bagged this one
We're on the edge of our seats lol

I am sure it will be ok, the UC return fare in the sale is only £1399, so a one way upgrade from PE to UC isnt currently going to be a lot

Still waiting for the eticket, Checked credit card account, not been charged as of yet. Will keep everyone posted, ready for a fight on the phone tomorrow night once the 72hrs they quoted it can take to reissue eticket deadline is passed.

Finally after 3 web chats and 2 phone calls E-ticket was finally issued, first excuse was the because of the Hong Kong typhoon, the tickets office was very busy! Then it was just being processed and would be with me then next day Finally after chatting to a very helpful guys he said they couldn't process the upgrade because they didn't have my credit card details despite I gave them at time of upgrade. Long story short took the details and one hour later E_ticket arrived. Such a nightmare for such a simple task, customer service not that great from Flying club!!!!

The main thing is you have the upgrade now so well done and enjoy

I have merged the two threads, as the new one doesn't mean much without the back story behind it.

Nick

Yay, well done hutchinson79

Definitely worth the wait, now you can look forward to the flight y)

Worth the perseverance

Glad it got sorted out for you y) y)

buns

yes was worth the wait and the time taken to speak to flying club. Closer to the time will I will post invite for clubhouse, London to Cancun 07/06/2014.