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Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 10:33
by Kabuta007
Anyone point me in the direction of the upgrade fare search please ? It seems to have gone for a walk, cant see the cabin tab anymore ?|

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 10:58
by marshy11
It's been broken for a few months now. The only way to check is via phone.

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 11:06
by mrsw
I asked the same question a few weeks ago here:
http://v-flyer.com/forum/index.php?f=4&t=286151&p=876574&hilit=availability%20of%20m%20fa&rb_v=viewtopic#p876574

And if you go to this thread you can see how to search for M's (or other fare brackets) on ita matrix:
http://v-flyer.com/forum/index.php?t=277800&rb_v=viewtopic

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 13:10
by darthlemsip
This allows you to select cabin and fare class

http://www.virgin-atlantic.com/en/gb/fr ... /index.jsp

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 13:19
by honey lamb
darthlemsip wrote:This allows you to select cabin and fare class

http://www.virgin-atlantic.com/en/gb/fr ... /index.jsp

Yes, but if you select an M fare which is the lowest upgradeable fare and go on to the next level to buy that fare, the website defaults to a non-upgradeable fare. That is what the OP is referring to and what the links posted in response are referring to also.

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 13:30
by olisones
Considering how far advanced Avios's reward fare searches are, this is pretty shocking on VS's part. When you can use an interactive map to see what's available on BA etc, VS have made it near impossible to do this online. I would hope they will use some of their recently announced profit to overhaul this system!

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 14:19
by mrsw
olisones wrote:I would hope they will use some of their recently announced profit to overhaul this system!


... or their entire IT system...

When I called FC helpline last week to price up M-G one way and revenue return journey, and asked them for a breakdown of the cost per sector, I was told that the system does not show them (how can that be, when the information is on a 3rd party search engine, eg. ITA matrix?) ?| Often when I check the prices online, each search gives me a different price. Sometimes pages aren't found when I click on something on the VS website. All I'm saying is, I hope they revamp their whole system, soon, as if they did it bit by bit, I think the reward seat search is probably lower down on their priority list... :w

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 15:33
by slinky09
olisones wrote:Considering how far advanced Avios's reward fare searches are, this is pretty shocking on VS's part. When you can use an interactive map to see what's available on BA etc, VS have made it near impossible to do this online. I would hope they will use some of their recently announced profit to overhaul this system!


Well, I suppose it at least covers up for the fact that G's are now unavailable almost anywhere!

Re: Upgradeable fares search engine gone again ?

PostPosted: 29 Jul 2014, 19:27
by Kabuta007
Thanks for the links all, appreciated just what I was looking for