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Incorrect VX Flying Club miles/TP's

PostPosted: 29 Jul 2014, 20:06
by mitchja
Just noticed, my recent VX flight earnings have been posted to my FC account already, though they are incorrect for some reason.

I booked and paid for First Class return, but have only ended up with:

19 Jul 2014 Virgin America, SFO-LAS Main Cabin 207 1
21 Jul 2014 Virgin America, LAS-SFO Main Cabin Select 414 1


?| ?|

No idea how FC managed that. Has this happened to any one else?

I've raised this with VS via Twitter so shall see what happens :w

Re: Incorrect VX Flying Club miles/TP's

PostPosted: 29 Jul 2014, 20:41
by gumshoe
Bizarre. Presumably VX has fed through the wrong info.

I'd try filing a missing miles claim online. Have you kept your boarding cards?

Re: Incorrect VX Flying Club miles/TP's

PostPosted: 29 Jul 2014, 21:38
by mitchja
Yes, I've kept everything. VX seem one of the few airlines not using PassBook now, which I find odd ?|

Re: Incorrect VX Flying Club miles/TP's

PostPosted: 31 Jul 2014, 18:05
by sf
mitchja wrote:VX seem one of the few airlines not using PassBook now, which I find odd ?|


Yeah they don't seem to have an iPhone app either. Does seem oddly not in-keeping with their otherwise 'cool' image!