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BA/VS connecting flight question

PostPosted: 11 Sep 2014, 08:29
by NYLON
[I posted this in the middle of another thread, but I realise it was somewhat off-topic, so I'm putting it here if that's ok.]

Let's assume you have a single connecting 'business class' ticket (for example AMS to JFK via LHR) in which the first AMS-LHR leg is with BA CW and the second LHR-JFK leg is with VS UC.

If BA mess up (a delay, for example) and you miss the onward VS flight, what happens? I presume it's BA's obligation to get you to your destination, but what is likely to happen in reality?

I assume you just get put on the next VS flight in UC, without too much bother (I would hope)? But if that flight is full, would you get put on a BA flight in CW? What about miles/points etc?

Does is matter, in such a case, from whom you purchased the fare? For example would it matter if the fare is purchases from Expedia, rather than Virgin?

Re: BA/VS connecting flight question

PostPosted: 11 Sep 2014, 12:28
by PaulS
If it's on one PNR you should be covered, but I would expect that you would slimiest certainly be put on a BA flight. Nog sure about the tier points/miles. If it's two separate PNRS then you would probably not be protected. I don't believe it matter who sold you the ticket as it's the fare rules that count.

Re: BA/VS connecting flight question

PostPosted: 11 Sep 2014, 21:28
by CHill710
I did this last year I was at AMS on the plane just pushed back when the flaps would not extend so the flight was canceled.
Thankfully I had left myself enough time to get on the next BA and still make the VS45.
On re-entering AMS BA attempted to put me on a direct flight operated by DL.
I refused saying I could still make the VS45 and so they gave me a seat on the next LHR flight which was on time and although I had less time than planned in the clubhouse I still made my first upper class flight.

So yes if BA mess up they will re book you of you are on one PNR