V-Flyer

Has anyone every received the automated email acknowledging your feedback when you have not actually contacted them?

No, but a few years ago I got a letter awarding me 10K flying club points as compensation for for a complaint letter that I hadn't sent. (They were intended for someone with a similar name who had complained!!)

Best thing was, when I pointed out their error, they let me keep the points.

Nick

I will wait to see what response I get then

virgin email customer service is $$$$. The phone is great, in person is great. Email is dysfunctional. I had an issue with miles earlier this year- weeks to reply- more than 1 person replying to the same email but with a different response-no continuity (you replied- it went back into a 2 week queue).

I almost abandoned Virgin over a simple issue due to $$$$ email service. a definite weakness in the system.

Response has just come through in a couple of days. Apparently The crew reported that I was disappointed with the availability of a preorder of duty free in board so am even more confused or am having memory loss as I don't remember it!

MoJoJo wrote:Response has just come through in a couple of days. Apparently The crew reported that I was disappointed with the availability of a preorder of duty free in board so am even more confused or am having memory loss as I don't remember it!

Weren't drunk were you ?

No!

And I got my preorder delivered to my seat

MoJoJo wrote:No!

And I got my preorder delivered to my seat

Didn't drink it and forgot you'd had did you ?

Nope!

There wasn't room after the three large bottles of water I drank :-)

Ah ha... all is now clear having received the below.

"Our crew advised us that the delivery of duty free items on board was a little slow, and so they asked us to get in touch and to offer our apologies"