V-Flyer

Hi All

After the announcement of the cancellation of the Tokyo service, I , like many others went through the painful process of 'reprotection' to get replacement seats on another airline (In this case ANA)

The e-Ticket arrives! - whoopee! - we've done it.

However in coming to speak to ANA to allocate seats, they tell me that my 'Status OK' virgin issued tickets are only 'Wait listed' on THEIR system!

I've spoken to Virgin, who don't really know what's going on, and have promised to get back to me in 24 hrs

I'm posting this as a warning, as I used to think that an eTicket, marked 'status OK' meant that you were going.....

Peter

That doesn't sound like a great position to be in Peter!!!
I know you would have checked this but does the E-Ticket have a seat number printed on it??
If it does this may point to just confusion with ANA and VS. If it doesn't then I would be back on to VS and remove any type of wait list!!

Hi

No - my eTicket DOESN'T have a seat number on it. To be honest I've NEVER seen one that does...

Peter

PS - I'll let everyone know what Virgin says tomorrow....

My bad. My e-tickets do not have a seat number on.
I got confused with the self-print boarding passes.

If you don't get any joy try a message via Twitter. They are normally very helpful and got me my eticket reissued in minutes last week

Thanks for the suggestions

Virgin have just phoned, and say they will re-issue the eTicket tomorrow, and that then I'll have no problems...

But I still think it's a good lesson for me (and everyone else) that if you've got an eTicket, it doesn't mean you're definitely going!

Peter

Hmm

'Tomorrow' seems to mean something other than the Oxford English Dictionary meaning to those at Virgin. It's been two days now, so I phone Virgin, saying they'll phone me 'tonight' to bring me up to date.

I don't want 'bringing up to date' - I just want AN ETICKET THAT WORKS!!!!

Peter

Peter, Virgin's "days" are like Microsoft "minutes". And about as realistic.

Hi All

I'm pleased to say that virgin have now split my booking into two etickets. The first arrived last night, the second this morning.
They both 'work' (ie ANA's computer acknowledges them, and I've been able to make seat assignments)

So, I'm a happy Bunny again!

Peter

Glad you have got it sorted - having experienced "duff" tickets issued by Virgin, I share your sense of elation

buns

Well done Peter, so pleased it's sorted for you.