V-Flyer

On our way to MBJ, we had a little dispute with a couple of the other passengers, which resulted in a couple of the CC intervening (too boring to go into details),anyway following advice received from this forum, I contacted Virgins Customer Service, as I was not satisfied with the outcome, ( basically we had to move other seats) about week after contacting Customer Service I received a very lengthy, nice and email from one of their "Customer Relations Executives" in which she assured me that my comments would be passed on to the appropriate managers for to be incorporated in future "staff training" she apologised about the way the situation was handled, and as a gesture of good will both myself and Mr Aries were given airmiles
I was very pleasantly surprised and pleased at the outcome, it obviously pays to "complain" politely.
Well done Virgin

My interest is piqued now and I really want to know what the dispute was about and how they (didn't) handled it! hehe

I also really want to know........

Me too....

747Rich wrote:Me too....

Come on, spill those beans

I'm interested too

ooooh yes and also how many miles??? Other than my massive nosey parker self wanting to know, it could be useful to others in order to gauge what is worth complaining about and where the compensation bench marks are??

oH come on doooo...... tell

Also very interested to hear...

obviously want to know
you cant start that kind of story and not finish it

I'll wager it has something to do with full recline...

...and full bar...

Hello,
sorry not been on in a while did not realise people were still interested in my post, well Fuzzy you guessed correctly, (please tell me how you knew that! It wasn't you was it?) The female passenger in front suddenly reclined her seat with such force Mr Aries's knees were trapped he still has the scars to prove it , it woke him up from a deep sleep, and what followed was a bit of argy bargy with us trying to push the seat forward to try and extricate his knees and the people in front trying to recline their seats even further back , cos at this pont the husband decided he wanted to fully recline his seat too!! One of the CC told us that we were entitled to recline our seats too! After considerable amount of arguing we moved seats but these were not as good as our original seats had been (window and aisle ), and despite CC promising to take our details and complete a feedback form on our behalf, they avoided our eyes for the rest of the flight.
So on our return I contacted Customer Service detailed what had happened, told them we were not happy with the way it had been dealt with and also asked why we had been made to move seats, we were not the ones who had wanted to recline our seats. I received a nice email apologising for our experience and for the way their staff had handled or not the incident and as a "gesture of goodwill" we each received 8,000 miles.
So we're happy.
Hope this helps
PS no Silver Fox not a drop had passed our lips. Lol

Ah, "closure"!

Thank you, missaries...