80 tier points upgrade voucher

Hi there
I've reached 80 tier points with 4 months still to go until Gold renewal. I received my club house passes straight after I passed 60 tier points. Online chat with VS customer services last night they said I wouldn't be receiving the vouchers until the end of my current year. Does anybody know if this is correct?
Also are there any restrictions on which ticket classes you have to be booked into? I've heard you can use the 2 vouchers separately i.e. two trips for one person.
Thanks, Paul
I've reached 80 tier points with 4 months still to go until Gold renewal. I received my club house passes straight after I passed 60 tier points. Online chat with VS customer services last night they said I wouldn't be receiving the vouchers until the end of my current year. Does anybody know if this is correct?
Also are there any restrictions on which ticket classes you have to be booked into? I've heard you can use the 2 vouchers separately i.e. two trips for one person.
Thanks, Paul