V-Flyer

Hi, can anyone help with an email address for VA head office, I had a really crap experience from LAX to LHR in UC last week & would like to raise a few points with them (TR to follow)

[email protected] I think but I'm sure someone more experienced can confirm?

taffytorchy wrote:Hi, can anyone help with an email address for VA head office, I had a really crap experience from LAX to LHR in UC last week & would like to raise a few points with them (TR to follow)

Oh dear, what happened?

There is also the online feedback form and that does get answered, but going direct to the top will likely get a faster response.

Looking at another thread, I think the OP was seriously underwhelmed - not surprisingly - by The Loft. Sadly there's very little VS can do about that until the new LAX Clubhouse opens.

I did send a letter but the fastest response I got was within 48 hrs as suggested by slinky the online email and good luck

I have used the online form a couple of times to provide "feedback". They were very much along the line of " I love flying with Virgin, and these are the things that I noticed/experienced on my recent flight which could be improved. It didn't cause me too much inconvenience but I just thought I'd let you know".

I have always been really pleased with the responses from Crawley Towers -- a personalised response was always given, with a generous credit of miles to my FC account. I do get the feeling that my comments were taken on board seriously, and actions were taken as a result (which is really what I was looking for, not the miles, honestly). Wish I could say the same about those standard replies from BA... I do feel like their emails add salt to injury ("here're a few Avios, and unless we hear from you away we won't be looking into this"), but that's a topic for another day

I've never gone through to the top, not with VS anyway. Having used this method though with another business (a well-known department store), I was impressed by how quickly my email was responded to.

This is all a very long-winded way of saying that if something really bad has gone wrong which you might want to raise and resolve immediately, email the CEO. If it's something that you want to complain about, or flag to Virgin, and you don't mind waiting for a few days (up to 2 weeks is the official timeframe, but in my experience much quicker), then use the online form.

Thanks for the advice mrsw, where is the online form?

No problem. Here it is
http://www.virgin-atlantic.com/content/vaa-mobile/gb/en/travel-information/customer-service/feedback-good-bad/post-flight.html

Just to confirm that the two email contacts that we made, following our LHR - NRT - LHR trip, were very rapidly, and effectively, answered.

TR (parte uno) scheduled for release 202100ZFEB15.

Thank you everyone! I used the online form, got an acknowledgement within 24 hours & a satisfactory resolution within a week. Good old VA - just going to book my next flight to EWR in June & will fly back from BOS to try the 787 again ;o)

Glad it was resolved satisfactorily for you