V-Flyer

I thought I would share my thoughts on how good I thought the service was on the VS9 to JFK yesterday.

I was flying in economy but it was nice to see some little touches that weren't there when I flew with VS last time in October, namely hot towels before the meal service and chocolates with the tea and coffee. Not anything ground breaking I know but a nice touch nonetheless.

I think the main thing that made the flight memorable was the crew. Everyone I saw was hardworking and had a ''can do' attitude. One lady who was looking after our section was excellent. She made a real effort to look after a single lady travelling with a small baby and she also looked after a couple in who weren't feeling too well. She said she would get them a bottle of water to take off the plane with them and she made absolutely sure a colleague gave it to them as she was at the back of the plane for landing.

I work with customers myself and I have always believed that sticking to promises and getting the little things right is what matters and they did this in bucket loads yesterday. I have read quite a few times on this forum that its the crew that make or break a flight and this team certainly made it.

I will feed this back to VS too.

Thanks for posting so nice to hear you had such a positive experience. Have a lovely time in New York.

Great to hear! Did you like the bottle of water before take off and extra drinks service halfway through the flight too?

virginboy747 wrote:Great to hear! Did you like the bottle of water before take off and extra drinks service halfway through the flight too?

Oh yes, I forgot about the water!

It is those little touches that cost next to nothing that make all the difference.