Welcome to Upper Pack

I have planned a special upper flight for my niece and nephew to fly with us and was thinking about how to surprise them. I thought I would try customer service and ask do they offer packs of a kind.
The answer was "Whilst we'd love to be able to help with the surprise, due to the high number of enquiries we receive of this nature, we must operate within standard policies and decline such requests. "
Maybe as a company who want to be different may want to think of something like this even a little welcome to upper card etc to hold tickets ,baggy tags
Since I cannot get any joy from VS how have any VF members surprised anyone flying in Upper?
Thanks
The answer was "Whilst we'd love to be able to help with the surprise, due to the high number of enquiries we receive of this nature, we must operate within standard policies and decline such requests. "



Maybe as a company who want to be different may want to think of something like this even a little welcome to upper card etc to hold tickets ,baggy tags
Since I cannot get any joy from VS how have any VF members surprised anyone flying in Upper?

Thanks