Morning from the LGW Clubhouse

Morning everyone,
Check in experience was terrible. No warmth or friendly banter and I wasn't even informed the VS15 was delayed (thankfully the text and email had arrived from VS at 4am)
Premium security was closed so joined a rather busy line but credit to LGW they were well organised and it moved quickly.
Picked up some currency along the way and then I was drawn to the warmth of the CH. The welcome was warm, friendly and genuine. Service is top notch as always and I am already enjoying the Kiwi, Mango and Passion Fruit sundae. The team here have kindly reserved a treatment for me just in case I wanted one....this truly is my favourite CH.
I'm also delighted to hear some of the CH team have been in LA helping train the team and organise things there so that is really positive.
Have a wonderful Saturday everyone and of course a delayed departure means more time in the CH!!
Jon
Check in experience was terrible. No warmth or friendly banter and I wasn't even informed the VS15 was delayed (thankfully the text and email had arrived from VS at 4am)
Premium security was closed so joined a rather busy line but credit to LGW they were well organised and it moved quickly.
Picked up some currency along the way and then I was drawn to the warmth of the CH. The welcome was warm, friendly and genuine. Service is top notch as always and I am already enjoying the Kiwi, Mango and Passion Fruit sundae. The team here have kindly reserved a treatment for me just in case I wanted one....this truly is my favourite CH.
I'm also delighted to hear some of the CH team have been in LA helping train the team and organise things there so that is really positive.
Have a wonderful Saturday everyone and of course a delayed departure means more time in the CH!!


Jon