V-Flyer

Hi V-flyers

I appreciate I could ring FC but don't want to be on hold for ages

Situation - I have a LGW>CUN>LGW booking in PE(H).
On 12 March I can see the return has UC availability in Z+, and indeed I get offer in my booking to upgrade this leg.
All fine.
I click 'calculate total' button, and then get this:

"We're sorry the option to upgrade is no longer available."

Any ideas why? (Given the availability is still there)
VS IT glitch?

cheers

AndyK wrote:VS IT glitch?

Yup, either no upgrade was available, or it just can't work it out.
Phone call required!

Expertflyer is showing:

VS 94
CUN 03/12/16 8:50 PM
LGW 03/13/16 10:45 AM
744
T,Sa
56% / 23m J2 C2 D2 I2 Z2 W2 S2 H1 K0 Y9 B9 R9 L9 U9 M9 E9 Q9 X9 V9 N9 O9

Looks like an IT glitch, probably worth a call.

did you book it direct with VS? or was it with VH or another travel agent? i think only a direct booked H is upgradeable

if you booked direct, then probably the VS IT hamster has fallen off his wheel and you'll need to call FC

Yep was direct with VS. I will give them a call.
Thanks guys