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All reward availability blacked out?

PostPosted: 01 Apr 2016, 02:51
by seany
Just sat here in the SFO CH searching for some more reward flight but can't see a single thing For the next few months on all routes??

Website playing up or something brewing behind the scenes?

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 05:52
by Maximus
Finding the same here seany, no availability in any month to any destination.

Likely an IT glitch surely?

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 07:05
by slinky09
Guessing IT glitch, I've been checking several times a day recently for a particular flight and in the month I'm looking there were lots of seats yesterday (just none in the class and day I want) - today none at all. Could be related to the booking engine replacement perhaps?

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 09:12
by Snora
..... and still an issue at 9.00am.

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 09:18
by SlimpyJones
I'm getting this as well. No availability to NYC on any routes on any months! Something has fallen over in Crawley Towers methinks...

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 09:29
by Snora
... and if you try the 'money' option there are only 4 seats left on every date, route, cabin class..... the VS hamster is having an April Food day !

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 10:15
by MoJoJo
I am getting an error "Sorry, a system error has occurred, please try again" searching for flights with the money option. Reward flights seem to be working again now

Re: All reward availability blacked out?

PostPosted: 01 Apr 2016, 14:13
by mitchja
All seems to be working again now.

Re: All reward availability blacked out?

PostPosted: 02 Apr 2016, 20:16
by ColOrd
This Glitch nearly sent me into Panic Mode at 0300 on Friday morning. I still hadn't booked my return from Boston back to the UK mainly as I wasn't sure what I was actually going to do in terms of if I was going to go down to New York for a few days, Chicago, or even have a bit of a break in Miami!

Anyway I woke up at 0245 on Friday now that I pretty much know what I am doing (nothing too exciting just an extra in New York) and thought "Wow I better get that booked quick" logs in, and goes through there was nothing on any date in September or October, nothing on MIA, BOS, IAD, ATL to either LHR or MAN! I was beside myself and started pricing up Norwegian knowing how expensive singles are on VS or BA!

I thought I would just double check with the call centre after always remembering the golden rule on here - check with them as they can access availability that sometimes isn't on the website!

Anyway, thankfully the lovely lady at Flying Club got me EWR-LHR in PE on the 789!

Now just got to keep checking to see if a G opens up on it!!

What NO reward flights

PostPosted: 09 Apr 2016, 07:30
by dickydotcom
Doing my twice daily check to spot a pattern of reward release and I get this.
Image
Whereas yesterday:
Image
and the day before:
Image
surely they cant all have been booked in all classes?
Dick D

Re: What NO reward flights

PostPosted: 09 Apr 2016, 09:08
by jfenney
I am also looking at Barbados and it's OK for going out but nothing earlier than the 13th Jan coming back ,the same thing happens each day some days are empty then appear the following day :-D

Re: What NO reward flights

PostPosted: 09 Apr 2016, 19:16
by Neil
It's because you are putting London, select Gatwick and it will resolve it

Re: What NO reward flights

PostPosted: 10 Apr 2016, 07:03
by dickydotcom
Neil wrote:It's because you are putting London, select Gatwick and it will resolve it


Unfortunately not:
Image
My search on the 8th was LON and that produced results.

Dick D

Re: What NO reward flights

PostPosted: 10 Apr 2016, 09:50
by Nottingham Nick
The same thing was discussed last week here - viewtopic.php?f=4&t=292631

I will merge the two topics when I am back on my desktop.


Nick

Re: All reward availability blacked out?

PostPosted: 10 Apr 2016, 13:43
by Hev60
As regards Dickydotcom's problem, I can get the screen to show reward availability up to end of February but March is still not available. But that's probably because the normal revenue fares are only listed up to March 12th so they won't load any rewards for a few days. It's a waiting game at this stage :-)

Re: All reward availability blacked out?

PostPosted: 10 Apr 2016, 14:10
by dickydotcom
Hev60 wrote:As regards Dickydotcom's problem, I can get the screen to show reward availability up to end of February but March is still not available. But that's probably because the normal revenue fares are only listed up to March 12th so they won't load any rewards for a few days. It's a waiting game at this stage :-)


But that doesn't explain why on the 8th April there were reward fares in shown in all cabins on various dates up to the 9th March then suddenly everything has dropped off. Other airports are still showing rewards.
I haven't actually got to the date I want so not really worried yet. I'll start worrying in a couple of weeks if it hasn't changed.
Dick D

Re: All reward availability blacked out?

PostPosted: 10 Apr 2016, 14:33
by Hev60
dickydotcom wrote: But that doesn't explain why on the 8th April there were reward fares in shown in all cabins on various dates up to the 9th March then suddenly everything has dropped off. Other airports are still showing rewards.
I haven't actually got to the date I want so not really worried yet. I'll start worrying in a couple of weeks if it hasn't changed.
Dick D


I' m like you waiting for the right dates in March to appear but I have the added issue of deciding between the East or West coast! Life can be so stressful :-D :-D

Out of interest DickD what fare have you booked at this stage coz I know you've got the G's outbound to MCO but are waiting for the return to be annouced. So do you book a one way fares for each sector ??? Hev

Re: All reward availability blacked out?

PostPosted: 26 Apr 2016, 13:30
by inspectorgadjet77
dickydotcom wrote:
Hev60 wrote:As regards Dickydotcom's problem, I can get the screen to show reward availability up to end of February but March is still not available. But that's probably because the normal revenue fares are only listed up to March 12th so they won't load any rewards for a few days. It's a waiting game at this stage :-)


But that doesn't explain why on the 8th April there were reward fares in shown in all cabins on various dates up to the 9th March then suddenly everything has dropped off. Other airports are still showing rewards.
I haven't actually got to the date I want so not really worried yet. I'll start worrying in a couple of weeks if it hasn't changed.
Dick D

I was wondering the same thing about this. I'm not convinced that there isn't a problem with the MCO reward flights right now as some March flights were definitely there until the 8th and they all disappeared at the same time. Other routes have had new reward flights appearing but the MCO flights have had nothing new appearing at all.

Re: All reward availability blacked out?

PostPosted: 27 Apr 2016, 08:07
by dickydotcom
There is a problem. I checked online and nothing shown from MCO. I called flying club to check and there were some reward flights available, but not the one I wanted.
We are coming home via Atlanta now. It's nearer to where we are staying in South Carolina and costs less miles, and lands at Heathrow which is also closer to home. Just means we are not on the 747

Dick D

Re: All reward availability blacked out?

PostPosted: 27 Apr 2016, 10:00
by inspectorgadjet77
Thanks. I shall resort to calling them to check until the web site works again.