V-Flyer

Hi, due to fly on
Friday MAN to ATL VS109 and then on to ORD on Delta metal, since the delta problems on
Monday our connecting flight has been cancelled all three days/nights so I'm a bit concerned that we won't make it to our already booked and paid for Chicago hotel. does EU261 apply if the internal flight is cancelled, very delayed? The booking is all on a single reference and booked direct with VA. planning to call the Flying Club but want to know my rights first!

EC261/2004 wouldn't apply to a delayed or cancelled US domestic flight I'm afraid. You'd only qualify if your VS flight is delayed or cancelled.

However from what others have said, Delta have been offering their own compensation for cancelled flights so you should speak to them.

Has YOUR flight actually been cancelled? If not then VS won't pro-activly rebook you on a just-in-case basis.

If it has then you should do a little research first to see what other flights could be available to get you from ATL to ORD - DL run this almost like a bus service.

That gives the VS agents something to work through rather than them just offering you something that you might not be happy with


You won't get any compensation from DL. There isn't a US equivalent of EU261.

Thanks both, just wanted to be sure before I call, hoping our flight will be ok and delta will have got everything sorted for Friday.

Just so you are aware: I called the USA support line for Delta at 12pm UK time today, and it reported a hold time of eight HOURS. Rang the UK line (there should be a 020 number now) and got through in approx 20 minutes.

gumshoe wrote:EC261/2004 wouldn't apply to a delayed or cancelled US domestic flight I'm afraid. You'd only qualify if your VS flight is delayed or cancelled.

That does not appear to be the view of the ECJ - see the press release on a 2013 case at http://europa.eu/rapid/press-release_CJE-13-18_en.htm

The material part is that "in the case of directly connecting flights, the fixed compensation must be determined according to the delay beyond the scheduled time of arrival at the final destination, understood as the destination of the last flight taken by the passenger concerned".

From my understanding, EU regs would apply as it's on ticket departing Europe. All that matters is arrival time at destination.

BA and AF pay out when connecting flights arrive late when part of one ticket.

Thanks, very much, looks as if flight last night had a delay but not cancelled so I'm feeling a bit more optimistic about Friday's flight. Very glad that I'm taking a 3 mobile though in case we do need to be calling back to the UK.

If you arrive at ATL to find your flight is cancelled the staff at the Delta desks should be able to help you, there shouldn't be a need to call VS in the UK

Hamster wrote:From my understanding, EU regs would apply as it's on ticket departing Europe. All that matters is arrival time at destination.

BA and AF pay out when connecting flights arrive late when part of one ticket.

Intrestingly, whilst on a single PNR, my VS/DL flights are on separate ticket numbers. In other words both my VS and DL flights show under a single instance of Manage my Booking (on both VS and DL sites) but on the Virgin e-ticket there is one ticket number for the LHR-ATL leg and a different ticket number for the onward DL flight. Both ticket numbers have the VS '932' prefix.

So is it a single PNR that matters or a single ticket number, I hope the former!

Download skype onto your phone and use airport wife to make any calls. There is also a VS USA number as well.

BUT as it is a DL flight that May be delayed it's them you need to deal with and there are plenty of DL staff and desks at ATL.

They even have some automated kiosks inther gate areas that can assist to do any rebookings your self. As can the DL app.

Just love this forum, everyone is so helpful, can't wait for our flight tomorrow.