Virgin Newbie - Please help.

Hello all,
I have recently taken to flying with Virgin again after realising sticking with one airline is probably the best option when it comes to building up those miles. I've even gone as far as getting a VA credit card.
My next flight is not until Jan 16th 2017 on the LGW-MCO route on VS27 flying Economy outbound and PE on the inbound flight now on VS28 on the 27th after the VS16 flight was cancelled on 16th. There are a few questions that I am struggling to get answers with which I have posted below.
- As my VS16 flight has been cancelled, Virgin Holidays have billed me for an alternative nights stay. Should this cost be down to me or VH?
- I would like to upgrade my outbound flight to either PE or Upper class. What is the best way to do this? As far as i'm aware, pretty much all of Upper and PE are available. Is it best to book at the airport, wait until closer to the time or keep pestering VH with seat price requests and availability? I'm also a single traveller if that helps in anyway.
- Finally, and thanks for reading this far. My inbound flight is on row 22 on the upper deck on the 747-400. Has anyone experience of this cabin, if so shall I stay in it?
Thanks again.
Liam
I have recently taken to flying with Virgin again after realising sticking with one airline is probably the best option when it comes to building up those miles. I've even gone as far as getting a VA credit card.
My next flight is not until Jan 16th 2017 on the LGW-MCO route on VS27 flying Economy outbound and PE on the inbound flight now on VS28 on the 27th after the VS16 flight was cancelled on 16th. There are a few questions that I am struggling to get answers with which I have posted below.
- As my VS16 flight has been cancelled, Virgin Holidays have billed me for an alternative nights stay. Should this cost be down to me or VH?
- I would like to upgrade my outbound flight to either PE or Upper class. What is the best way to do this? As far as i'm aware, pretty much all of Upper and PE are available. Is it best to book at the airport, wait until closer to the time or keep pestering VH with seat price requests and availability? I'm also a single traveller if that helps in anyway.
- Finally, and thanks for reading this far. My inbound flight is on row 22 on the upper deck on the 747-400. Has anyone experience of this cabin, if so shall I stay in it?
Thanks again.
Liam
