V-Flyer

I seem to be getting the following error for all four of my upcoming flights, is it just me having an issue?

"Sorry, we were unable to retrieve your booking. Please check the details you gave us below and let us know the flight number and departure date of the flight and try again."

Someone forgot to put 50p in the meter at Crawley Towers I suspect!

Yeah it's been going all evening.

Yes, it's down and according to Twitter, OLCI is also down as well.

Hi - I've had problems all day also
I spoke to FC, who said they'd had a major crash, and that things would be up by this evening

It doesn't seem to be, but they tell me their internal system is working, so given them a callT
Wait time this sfternoon was between 30 and 90 seconds - isn't that good!

Peter

I saw this when I was checking seat allocation for one of my upcoming flights earlier:

Online check in and booking update
We are currently experiencing intermittent technical issues with our online check in and booking services. Please try again later or check in at the airport.

We would like to apologise for the inconvenience caused and we are working as quickly as possible to fix the issue.

Source: VS website

Just tried again and only one of my flights is listed, booking refs recover the rest but they don't show by default. Obviously the VS IT hamsters are having memory difficulties, I do hope its not terminal

I think OLCI is down again, I have been trying all afternoon and it keeps saying "Sorry, check in for this flight is unavailable. Please check in at the airport." :/

OK, I called and tweeted and was told on the phone that they reached their allocation of passengers who could check in online and that is why we have to check in at the airport. Is that normal? We never received emails to let us know that OLCI was open. I filled in our API about 10 days ago and our ESTAs aren't due to be renewed until 2017. If it's a security check don't they let you check in online but you get SSSS printed on your boarding card at the airport? I'm really worried I have made some sort of mistake :( Twitter help said it was nothing to worry about, but I'm confused about us not receiving any emails about OLCI opening. It opened at 11am and I was out, so I tried checking in at 1pm and the website wasn't working, then eventually I just kept getting this message. My OH is worried, too, and I want to reassure him but not sure what to tell him.

Getting SSSS will still let you OLCI, it just won't issue you a boarding pass.

It's not an exEU flight is it? I had exactly the same when I tried to OLCI with VS the other month. VS wouldn't let me OLCI in either direction as even though the ticket was a 932 VS ticket, apparently BA had managed to lock the PNR which only airport check-in staff can bypass.

Thanks, James. No, it's not an exEU. We're flying to JFK from MAN via ATL; I booked the flights back in May as they had an excellent price for Upper. I'm a bit concerned but the guy on the FC helpline wasn't very helpful! Twitter much friendlier but only knew the flight number and not my other details, so it's hard for me to feel comfort in them telling me not to worry.

I knew something wasn't right! I called again and got a much nicer FC agent. He took all my details and went to speak to the ticketing department. It transpires that due to a minor schedule change, our booking was no longer "synced" with their system, hence we didn't receive any e-mails about OLCI and we weren't able to check in as the system wasn't recognising the booking. It has now been re-issued and we have our boarding passes. If at first you don't succeed... call again and hope you get someone as nice and helpful as this guy!

Edit: My seat did get changed, though! We had 5A and 6A and it moved me to 6D. I've changed it to 5D so we're at least sort of looking at each other.

Website still seems to be having issues.

Trying to access Shops Away but it keeps logging me out and won't let me log back in.

Anyone else experiencing the same?

Hi,

I had a similar issue earlier this year - OLCI not available, check-in @ the airport message. Caused much consternation, as had been booked planned well ahead, and had connecting flights.

As it happens was a gremlin in their system - just had a boarding pass issued @ check-in.

After a quick email once back to Crawley (also saying what an outstanding job the outbound/return crew had done) resulted in a 7000 miles apology/thank you .....

That happens to me occasionally with it logging out when trying to access external sites such as Shops Away or the Buy Miles site.

I think it's something to do with the cookie set by the VA site in the web browser (I use Firefox) as switching to another browser such as Chrome then works.