V-Flyer

Hi All,

My card usually dumps in my points around the 12/13th of the month. With the website upgrade this hasn't happened (so far) this month. Too early to raise it, or should I leave it a few days?

Anybody else received theirs around , or since the upgrade?

Mine don't post till the end off the month, but I e-mailed them straight away with my new flying club number on Monday, they replied on Tuesday saying they had changed it on my account. Linda

May or may not be related, but there's a message on the AmEx MR page stating their transfer to Flying Club will be unavailable until Nov 18th.

I've just come off the phone with FC (only a 5 minute queue too!) as hubby's miles due on the 15th hadn't credited. Apparently they can see them as pending and have advised waiting a couple more days ......

Just rang Virgin Atlantic - told shops away not yet linked on new system and don't know when this will be done and that any credit cards miles for this month will not be posted unless you had provided mbna with your new account number prior to your statement being issued. Advised to call MBNA.
Called MBNA who asked for my new number and told me my 15000 miles on this month's statement will only be sent to Virgin next month with the miles earned on my next statement. He stated that Virgin had not informed them that account numbers were being changed and they were now being inundated with calls re missing miles.

mallin wrote:Mine don't post till the end off the month, but I e-mailed them straight away with my new flying club number on Monday, they replied on Tuesday saying they had changed it on my account. Linda

I guess we can probably use the secure messaging service on MBNA bankcardservices to let them know new number. Thanks for the tip Linda!

I've just checked, and in the US, Bank of America's VS credit cards have had their FC numbers automatically updated.

GILL88 wrote:Just rang Virgin Atlantic - told shops away not yet linked on new system and don't know when this will be done and that any credit cards miles for this month will not be posted unless you had provided mbna with your new account number prior to your statement being issued. Advised to call MBNA.
Called MBNA who asked for my new number and told me my 15000 miles on this month's statement will only be sent to Virgin next month with the miles earned on my next statement. He stated that Virgin had not informed them that account numbers were being changed and they were now being inundated with calls re missing miles.

VS had said they had updated MBNA and there was no need for customers to contact them

Just phoned MBNA to advise of new FC number - no problem changing it but obviously it has not been done automatically!

Turquoise wrote:Just phoned MBNA to advise of new FC number - no problem changing it but obviously it has not been done automatically!

I just phoned MBNA and they already had my new FC number so I guess some have been done automatically

My miles from my White card, all 15 of them, have been credited. paid on 2nd credited on 7th
However 3500 from my black not yet on there. paid on 7th
Dick D

I have just chatted with MBNA on line.
Miles should appear within 7 working days of the credit card statement date.
So in my case statement was 10th I should get them by 21st at latest. If not call back.

Also they are fully aware of the change in flying club numbers and no action required on my part.

Dick D

dickydotcom wrote:I have just chatted with MBNA on line.
Miles should appear within 7 working days of the credit card statement date.
So in my case statement was 10th I should get them by 21st at latest. If not call back.

Also they are fully aware of the change in flying club numbers and no action required on my part.

Dick D

Ditto from hubby's call with MBNA this morning - were due on 15th, advised to chase on 24th if not received by then.

I phoned last week and have since had a direct reply from Virgin - The email states that although a new number is now in use, their systems will take into account your old number for adding your MBNA miles - this may take longer than usual to update. As above you can just call mbna and they will update them straight away for you.

Shops away miles are the same - no longer linked but are manually transferring miles across - note this is undertaken by virgin staff and with the obvious back log will take some time - I have had one transaction added per day from my old shops away account

Hope this helps

Regards
Matt

dickydotcom wrote:I have just chatted with MBNA on line.
Miles should appear within 7 working days of the credit card statement date.
So in my case statement was 10th I should get them by 21st at latest. If not call back.

Also they are fully aware of the change in flying club numbers and no action required on my part.

Dick D

Well that didn't happen.
Message sent to MBNA. They will respond within two days.
Dick D

Mine still have not gone through. Hope I don't end up losing them somehow.

I sent a secure message to mbna on Friday regarding missing miles from my Virgin black card which were due to be credited on the 10th November, had a response on Saturday morning, they had my new membership number and said that my missing miles will be credited with my current month. So I should expect two months of miles on the 10th December, hopefully

dickydotcom wrote:

dickydotcom wrote:I have just chatted with MBNA on line.
Miles should appear within 7 working days of the credit card statement date.
So in my case statement was 10th I should get them by 21st at latest. If not call back.

Also they are fully aware of the change in flying club numbers and no action required on my part.

Dick D

Well that didn't happen.
Message sent to MBNA. They will respond within two days.
Dick D

They responded yesterday and said the miles would appear by the end of business on 23rd.
They haven't.
Another message sent.
Dick D

I contact FC today, and they said that they still have an issue with MBNA card miles and could be a further 7 days before this is rectified.

I've just been on live chat with MBNA who say that they have "sent"the miles to VA as per normal statement date, so to chase VA!

Vegascrazy wrote:I've just been on live chat with MBNA who say that they have "sent"the miles to VA as per normal statement date, so to chase VA!

Thank you for that Vegascrazy.
Got a similar thing in my message today.
It started with Mr Foulger, sorry to hear of your problem. Who the F is Mr Foulger?
and ended with contact Flying Club direct.
I think I'll just wait until others say they have arrived.
Dick D

Good news folks, my miles have now been added. Weren't there this morning, but there early evening. Yay!

sjcraythorne wrote:Good news folks, my miles have now been added. Weren't there this morning, but there early evening. Yay!

Nothing for me as yet, it's usually 21st that they get credited....will keep checking, thanks for the update!

Got my miles today. Usually get them around the 11th.

Mine added this afternoon too

Which is more than can be said for my miles for a flight on the 7th November

buns