V-Flyer

OK - sorry I have not posted for a little while. I won't go into my intense frustration and dislike of the "new improved" flying club pages - I think my views are very similar to other posts on here. Am also guilty of not posting my trip reviews but do need to apologise to anyone in PE from MCO to LGW in September after an awful bout of air sickness - and thought everyone on here may not need to read about that one - but needless to say the VA crew were fantastic!

Sorry if I have missed this and someone has asked a similar question - but I am curious to know how long now it is taking for miles and tier points to post onto my account. I flew out on 17th Nov and returned on 22nd. Normally I would have expected to have seen miles and tier points added by now - but as yet nothing. Keen to see them added as it takes me back to Silver.

Thanks in advance

Basically until they fix the new software. Every date speculated so far has gone without it being sorted.
I believe they are trying to catch up manually but it's a slow process.
I have given up chasing up on my cards miles and am just patiently waiting.

Dick D

dickydotcom wrote:Basically until they fix the new software. Every date speculated so far has gone without it being sorted.
I believe they are trying to catch up manually but it's a slow process.
I have given up chasing up on my cards miles and am just patiently waiting.

Dick D

A ditto from me - I flew out on 7 November and returned on 17 November, the outbound are there but not the return

I do think VS are missing a trick here by not putting a headline on the Website acknowldging the problems and saying "we are doing our best to put things right" as this would (I am sure) take some of the pressure off the call centre and go some way to restoring the Brand image.

buns

buns wrote:I do think VS are missing a trick here by not putting a headline on the Website acknowldging the problems and saying "we are doing our best to put things right" as this would (I am sure) take some of the pressure off the call centre and go some way to restoring the Brand image.

But that would involve the management acknowledging that there is actually a problem. All the PR fluff we've seen has hailed the switch-over as a total success and that's clearly the line they are sticking to.

I'm looking forward to seeing how the new system copes with my flight on Sunday as I'm travelling to USA without a visa or ESTA associated with the booking. The old system handled it fine but I think I might turn up extra early just in case!

stuart_f wrote:But that would involve the management acknowledging that there is actually a problem. All the PR fluff we've seen has hailed the switch-over as a total success and that's clearly the line they are sticking to.

Sadly, I am inclined to agree

To have such a Corporate outlook nowadays is a fundamental shift from the original Virgin Brand ethos

buns

buns wrote:

stuart_f wrote:But that would involve the management acknowledging that there is actually a problem. All the PR fluff we've seen has hailed the switch-over as a total success and that's clearly the line they are sticking to.

Sadly, I am inclined to agree

To have such a Corporate outlook nowadays is a fundamental shift from the original Virgin Brand ethos

buns

Now Now Chaps, you know we was told we need to consider the whole picture , which has involved changing the entire VS "Passenger Service System" which apparently has been a success (believe that if you do)

Apparently, the Website flaws and FC changes are a very tiny part of what happened "behind the scenes" nearly two weeks ago.

Therefore management don't see there is a problem. In fact why would they? - They get an endless supply of free flights so dont have to search a very cumbersome, not User friendly website searching for fares to their next destination!! They don't have to save miles or earn TP points, so realistically they have no understanding of the frustation when miles are not being credited to a FC account, details are missing from FC accounts or that the website is utter rubbish

Over lunch today, a group of us was saying the old Richard Branson would have made sure something was done. He would have hated the bad negative comments being written on FB, Twitter etc but that was in the days of an indepantant airline just starting out. Now Virgin Atlantic are a huge Coporate business having surrendered to Dealta Airlines and they are no different than any other airline out there.