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Award Flight Cancelation Refund of Fees/Taxes taking forever

PostPosted: 23 Mar 2017, 15:43
by Airveiss
Although I am used to a delay of several weeks is anyone else experiencing delays of 6 weeks or more for refund of fee and taxes on canceled award bookings???? Canceled a booking on February 7th and just received an email from refunds indicating they "received" my request.