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VA miles total not adding miles

PostPosted: 14 Jun 2018, 18:26
by Mg7
So I had 7000 miles transfered from Amex this week the miles are showing there but the running total hasn’t been adjusted >-(
The same has happened to my husband transferred 3000 showing as a transaction but total not adjusted. Called F.C. not able to do anything as they don’t see a running total so can’t say if added or not. Emailed customer service... has this happened to anyone else?

Re: VA miles total not adding miles

PostPosted: 14 Jun 2018, 20:43
by Nottingham Nick
I take it you mean VS (Virgin Atlantic) not VA (Virgin Australia)? If so, I will edit the thread title.

Nick