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Meal pre-ordering down

PostPosted: 31 Oct 2019, 09:00
by Kraken
Have had the email for my flight on Saturday - but the pre-ordering website is down! Can't even see the menu, let alone pre-order. Nice one Virgin!

They will "still have a nice selection onboard" - yes, I had better get my choice too.

Re: Meal pre-ordering down

PostPosted: 31 Oct 2019, 10:31
by TomW
Im also flying on Saturday, Ordered my meal last night, Got an error message at first then tried again about 15 mins later and it worked fine

Re: Meal pre-ordering down

PostPosted: 31 Oct 2019, 12:46
by buns
Kraken

Thanks for the heads up - I too would have thought it was me and not the VS system :-D

Hope you have managed to sort it and have a great flight

buns

Re: Meal pre-ordering down

PostPosted: 01 Nov 2019, 16:31
by Kraken
buns wrote:Kraken

Thanks for the heads up - I too would have thought it was me and not the VS system :-D

Hope you have managed to sort it and have a great flight

buns


Did not manage to sort out the meal pre-order - the website is not playing game (& I've tried different browsers).

As to a good flight - it's off to a bad start already as G-VBIG is operating the inbound VS76 tonight, so that aircraft will more than likely form tomorrows VS75. Fingers crossed for a last minute aircraft swap in Orlando later on.

Re: Meal pre-ordering down

PostPosted: 01 Nov 2019, 17:51
by matt.hibb
Kraken wrote:As to a good flight - it's off to a bad start already as G-VBIG is operating the inbound VS76 tonight, so that aircraft will more than likely form tomorrows VS75. Fingers crossed for a last minute aircraft swap in Orlando later on.


Don't lose heart just yet. Note that there's an ATL and 2 MCO bound 744s due out of MAN tomorrow and all those inbounds in theory arrive in time to serve any of those flights.

Meal ordering refused to cooperate for me out of MAN on the 85 a month or so ago. Still got my choice onboard though. Begin gold definitely helps with that.

Re: Meal pre-ordering down

PostPosted: 01 Nov 2019, 19:38
by buns
Kraken wrote:
Did not manage to sort out the meal pre-order - the website is not playing game (& I've tried different browsers).
.


Will not know until Monday at the earliest - have my fingers crossed not only for myself but the your aircraft

buns

Re: Meal pre-ordering down

PostPosted: 01 Nov 2019, 20:34
by TomW
My preorder worked, Checked in earlier and have the note of special meal requested on the boarding card

Re: Meal pre-ordering down

PostPosted: 01 Nov 2019, 20:37
by Rainbowpantsjay
Anyone able to share what the November menu for UC is please :) still have 19 days before pre select

Re: Meal pre-ordering down

PostPosted: 02 Nov 2019, 15:33
by Kraken
Firstly, it is the decrepit G-VBIG (as predicted) - it's quite easy to work out the aircraft rotations at about 24hrs out.

The current Upper Class (September cycle) for VS71, 73, 75, 77, 85, 109, 121, 125, 127, 161, 163 & 181 is…

Starters
Tomato soup, crème fraiche
Citrus seared prawns, watermelon salsa, coriander, mint & sweet chilli
Cumin roasted cauliflower, asparagus, tomato, cucumber & minted yoghurt dressing
Warm breaks

Mains
Braised beef, horseradish mash, honey carrots, kale & madeira sauce
Seared honey & thyme chicken linguine
Vegetable tagine, cous-cous, mint & coriander
Grilled salmon, fennel, walnut & tomato basil butter

Pudding
Raspberry sponge pudding, double cream
Chocolate hazelnut tart, white chocolate mendant

Cheese
Cotswold blue
Rutland red
Cropwell Bishop stilton

Just over 4h45mins to Orlando... the trip report is already taking shape.

Re: Meal pre-ordering down

PostPosted: 02 Nov 2019, 17:32
by buns
Sorry to hear about the aircraft, but hopefully the onboard service is making up for the deficiencies ;-)
We have already made up our minds on meal choices, so fingers crossed the pre order system is back up and running.

Thanks for sharing the menu

buns

Re: Meal pre-ordering down

PostPosted: 13 Nov 2019, 00:17
by Kraken
Have has the pre-order email for my return flight on Friday - and the pre-order website is down. I get a "Sorry about that - it looks like we're having some tech issues with our meal ordering system" landing-page. This is the exact same error as I got for the outbound flight.

Contacted Virgin via Twitter & they replied really fast suggesting that my browser is the problem. Nice try Virgin - it does not work in Safari, Firefox or Google Chrome - the latter being the one they said it should work in.

Re: Meal pre-ordering down

PostPosted: 13 Nov 2019, 01:51
by Miyamoto Musashi
Here's another idea. If you're using a VPN or can get one, see if changing your IP can solve it. I've had issues with some IPs being blocked by websites or their anti DDoS services.
Good Luck

Re: Meal pre-ordering down

PostPosted: 13 Nov 2019, 09:23
by MoJoJo
Kraken wrote:Firstly, it is the decrepit G-VBIG (as predicted) - it's quite easy to work out the aircraft rotations at about 24hrs out.

The current Upper Class (September cycle) for VS71, 73, 75, 77, 85, 109, 121, 125, 127, 161, 163 & 181 is…

Starters
Tomato soup, crème fraiche
Citrus seared prawns, watermelon salsa, coriander, mint & sweet chilli
Cumin roasted cauliflower, asparagus, tomato, cucumber & minted yoghurt dressing
Warm breaks

Mains
Braised beef, horseradish mash, honey carrots, kale & madeira sauce
Seared honey & thyme chicken linguine
Vegetable tagine, cous-cous, mint & coriander
Grilled salmon, fennel, walnut & tomato basil butter

Pudding
Raspberry sponge pudding, double cream
Chocolate hazelnut tart, white chocolate mendant

Cheese
Cotswold blue
Rutland red
Cropwell Bishop stilton

Just over 4h45mins to Orlando... the trip report is already taking shape.


The braised beef is lovely

Re: Meal pre-ordering down

PostPosted: 13 Nov 2019, 13:09
by tenille
I know pre-ordering appears to be down, my flight is on Saturday, can someone please send me the link where you can attempt to pre-order?

Thanks

Re: Meal pre-ordering down

PostPosted: 13 Nov 2019, 22:06
by ColH
I just got the email for my return on VS28 on Saturday. Worked fine on Safari on iPad on condo’s WiFi.