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MAN - ATL Onward Connection rebooking

Posted:
26 Feb 2020, 14:28
by Razorback
The change to our November MAN – ATL flight time now means that our connecting flight departs before we will arrive in the US.
I will need to contact VS Customer services to rebook the connecting flight , would it be better to do so now or hold off a little to see if an earlier transatlantic flight is scheduled at some point?
If we have to fly out the following day can I expected Virgin to pick up some or all of the cost of a night in an hotel?
As mentioned elsewhere the idea of a late arrival into a hub airport seems illogical . I seem to recall that on a recent flight into ATL it was announced that there were something like passengers on board of which 225 were connecting.
Re: MAN - ATL Onward Connection rebooking

Posted:
26 Feb 2020, 14:55
by mitchja
Do it as soon as. You are not going to have many options from MAN though so you may have to go via LHR instead.
Re: MAN - ATL Onward Connection rebooking

Posted:
28 Feb 2020, 03:36
by Janeclar
I have been affected by this too. I rang yesterday and the lady was very helpful - changing my connection to RSW and also changing my connection on the way home to avoid a 7 hour wait in Atlanta.
If this had not been resolved, I would have been really annoyed - once again early bookers are penalised by schedule changes.
I agree with earlier comments that such a late flight into a hub airport is ridiculous.
Re: MAN - ATL Onward Connection rebooking

Posted:
28 Feb 2020, 12:35
by David1946
Maybe we all need to write to Crawley although it probably won't make any difference. Who would be the best recipient?
Re: MAN - ATL Onward Connection rebooking

Posted:
28 Feb 2020, 19:30
by Janeclar
I moaned on Twitter last night and this was the response:
Hi Jane, I'm sorry to hear that our schedule change has caused you so much trouble! I don't have a specific reason for the change, I can only apologise that this has had such an impact on your journey. Sometimes flight changes have to be made to accommodate airport requests ^DH
Re: MAN - ATL Onward Connection rebooking

Posted:
02 Mar 2020, 19:14
by Razorback
Having made both a call to Customer Services and spending 2 hours texting backwards and forwards looking at the very limited options I have managed to rebook the onward flight to depart ATL (to LIT) at 22:35!
My preferred option would have been to stay overnight in ATL and catch a flight out the following morning. This option was not however available as despite there being three earlier flights the earliest option to leave ATL i was given was 4:30pm
Why would this be, both CS agents were adamant they could not even see the earlier flights even though i could on the Delta website?
On a more positive note I did manage to move the return flight to ATL back a few hours to avoid a lengthy stop over.