Flight Cancelations - points

Hi everyone,

Recently had my flight cancelled for 24/1 to Montego Bay - Upper return, booked using points.

I was under the impression if I moved to any date pre 31/3, virgin would move and waive fare difference.

However the agent just told me there has to be miles availability to move to, despite the flight being cancelled by virgin.

Anyone else know if this is correct or if it was agent error?

I ended up moving to 12/2 but it’s highly unlikely that’ll go ahead so want to make sure I know our options!

Thanks
Chris

I've just moved my Montego Bay reward flights

I do think there needs to be reward availability but I also think the dates are more flexible than 31/3, I moved mine to May

Ok cool - thanks - good to know this is consistent.

Kind of wish I’d booked a cash ticket now - flexible to any date with excess fees waived vs restricted to avaialbilty dates which no doubt will dwindle!