Hey all - first time posting here and relative newbie to VS from BAEC.
Have a revenue return in PE coming up next week from LHR-JFK, so applied for the status match to FC Gold back in Feb - which was approved within a day or two. This is where things get tricky for me…
The website and signup form stated “ I understand that if I qualify, my status match will be applied within 30 days.” Whilst on my approval email, it said “ you will receive your status match 72 hours prior to your next valid flight with us”. Bit of a discrepancy here. Upon calling Customer Services today i’ve been informed that since my outbound flight from LHR is operated by Delta as a codeshare it is not a valid flight, therefore VS will only initiate the status match for the return leg of my trip. The agent agreed to email the status match team to ask if they could honour the initial terms and update my status immediately, but he seemed to think this was unlikely ! This has left a pretty sour taste as i’m feeling very misled - on no occasion was either the codeshare exclusion or 72hr period mentioned until after the purchase of tickets and approval of status match.
This means I would miss out on the LHR UC Wing and CH experience - am devestated to say the least
Does anyone have any advice for getting CH access/status reviewed within one week ? Is it worth going to the CH manager and pleading my case ? showing my status match confirmation with the initial terms ? or should i try to keep on top of the customer services team this coming week ?
On the return leg, I believe my credit card grants me access to the JFK clubhouse - so i will effectively get no benefit on this trip. Dare i say it i would have been better off on BA.
Any help is much appreciated !
Have a revenue return in PE coming up next week from LHR-JFK, so applied for the status match to FC Gold back in Feb - which was approved within a day or two. This is where things get tricky for me…
The website and signup form stated “ I understand that if I qualify, my status match will be applied within 30 days.” Whilst on my approval email, it said “ you will receive your status match 72 hours prior to your next valid flight with us”. Bit of a discrepancy here. Upon calling Customer Services today i’ve been informed that since my outbound flight from LHR is operated by Delta as a codeshare it is not a valid flight, therefore VS will only initiate the status match for the return leg of my trip. The agent agreed to email the status match team to ask if they could honour the initial terms and update my status immediately, but he seemed to think this was unlikely ! This has left a pretty sour taste as i’m feeling very misled - on no occasion was either the codeshare exclusion or 72hr period mentioned until after the purchase of tickets and approval of status match.
This means I would miss out on the LHR UC Wing and CH experience - am devestated to say the least
Does anyone have any advice for getting CH access/status reviewed within one week ? Is it worth going to the CH manager and pleading my case ? showing my status match confirmation with the initial terms ? or should i try to keep on top of the customer services team this coming week ?
On the return leg, I believe my credit card grants me access to the JFK clubhouse - so i will effectively get no benefit on this trip. Dare i say it i would have been better off on BA.
Any help is much appreciated !