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Travel Voucher Question Multiple People

PostPosted: 06 Jan 2023, 20:18
by Lucasgar
Hi all,

I’ve tried searching for this but can’t find anything on the topic so hoping others might be able to help or share experience.

We had flights booked for my wife and I and plans had to change due to Covid so took the travel vouchers. I’m trying to rebook, but to use the two vouchers to cover me, wife & 2 kids (4 pax) and VS so far are saying this goes against their terms and policies. I have gone through these terms multiple times with different representatives and you can’t combine travel vouchers, but there doesn’t seem to be a declared condition that I cannot share with another person travelling on same itinerary.

Value of flights as a family is £500 lower than value against vouchers, so know I will lose some money to them. All that VS are saying they can do is use vouchers for wife and I (so I lose significantly more money) and then I have to pay full price for kids, which seems extremely unfair, especially when nothing in T&Cs says we cannot do what I am trying to do.

Has anyone else got experience of this or been able to get Virgin to see sense?

Many thanks.

Re: Travel Voucher Question Multiple People

PostPosted: 18 Jan 2023, 17:40
by EstelleB
Sorry I can't help specifically but I saw that you hadn't had any replies!

When we did this it was from a reward booking so the £ value didn't apply but they are probably suggesting that the voucher is still linked to the original booking are they, so only for those original 2 people? I'd have thought though that at least you'd get new vouchers to cover the £ not used but it sounds like they are suggesting that you just lose it?

It doesn't help, but I think that the whole push for vouchers versus alternative options in Covid was badly handled tbh and most likely no one really knows how it is meant to work for situations like this, but this is definitely how it worked with Easyjet - it was x number of flights redeemed for the same x number of flights and if the value was less you just lost it!