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Reward Seat Availability

PostPosted: 17 Jan 2023, 19:29
by borolap
I am looking at reward seat availability for 2PAX (points + Companion Voucher) LHR - BGI and have found some for the outbound leg and thought I had found the inbound on Seat Spy. I phoned the FC and went through the booking process only to be told there was only 1 reward seat available for the inbound leg.

After accepting this and assuming Seat Spy hadn't updated correctly I thought I'd check through the VA website and that allowed me to do a dummy booking using points for 2 adults, so now I am confused.

Do FC sometimes get it wrong and should I phone them back and explain that the website is showing reward availability for 2 seats or I am missing something and being too simplistic. This could easily be the case as I have never booked reward seats before so I am not sure how they work.

Re: Reward Seat Availability

PostPosted: 17 Jan 2023, 19:39
by Nottingham Nick
I would definitely ring back - simple facts of life 1. Everyone makes mistakes 2. Some agents are better than others.
If you explain what you have said here - that there are two reward seats available, then any agent worth their salt, should either sort it for you, or explain the anomaly. Either of those is better than the situation you are in at the moment.

Nick

Re: Reward Seat Availability

PostPosted: 17 Jan 2023, 19:55
by borolap
Cheers Nick, that was my thought but didn’t want to seem stupid if I was missing something.

Re: Reward Seat Availability

PostPosted: 18 Jan 2023, 17:33
by EstelleB
It won't be you, I've had VA reps who have literally known nothing about how the system works and one who made such as mess of my booking that we nearly turned up at the airport without our booking being ticketed!

Always pays to call back and speak with someone else if something seems off!

Re: Reward Seat Availability

PostPosted: 19 Jan 2023, 23:16
by borolap
Thanks for the replies.

All booked so Barbados here we come

Re: Reward Seat Availability

PostPosted: 22 Jan 2023, 23:33
by Backs999
We just booked some flights last night. The first put the phone down when I explained and the 2nd tried to change extra points. My wife says. I should work there as they did realise their mistake before the call ended.