V-Flyer

Hi,
I'm hoping I can get an answer to this, the Virgin staff are not overly helpful.
I originally booked a flight using points and vouchers Nov19 for travel Aug20. Cancelled and took an open ticket for this flight and rebooked for Aug 21, then cancelled and took a travel voucher in Jul 21.
The issue I now have is that due to all the vaccination requirement changes it is unlikely that I will be able to use these vouchers to travel anywhere.
I am aware that they cannot be converted to a cash refund, however am I entitled to a refund of my points, vouchers and taxes? Otherwise I'm stuck with vouchers I cant use.

As you cancelled the flight and got a voucher I really don't see VS offering any sort of refund to you now. The time to have gotten a full refund was when you originally decided to cancel your trip and before taking the voucher.

If they cancelled then of course you are entitled to a fuill refund.

Not sure what you mean about 'all the vaccination requirement changes' as the requirements have generally been pretty stable for some time now. In fact I see a point when extremly high levels of vaccine uptake are reached decisions will be take to drop the requirement entirely but until then they are what they are.

My point being, when I took the voucher there were no rules regarding entry to the US and vaccination status. If I had known this I would have taken a refund. I actually thought I was doing them a favor by leaving my tax money with them!
I only want my points and tax back so I can re-book when more is known, there is no financial penalty to Virgin. Seems a bit 'computer says no'.