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Using reward voucher to replace points

PostPosted: 31 Oct 2024, 09:43
by Kristampe
I booked premium reward flights and upgraded to upper with points.
We are flying next week, in upper.
I now have a reward voucher that will expire in September 2025. My question is, could I contact VA and ask for the voucher to be credited to this upcoming flight and the points I used be refunded?
I won’t be able to use the voucher for flights as it will expire before we next travel.

Re: Using reward voucher to replace points

PostPosted: 31 Oct 2024, 14:53
by chumba
yes i've done it several times, although you may need to ensure the agent understands as some aren't knowledgeable in this area. last time I asked to speak to a supervisor who did it as they agent didn't know how to.

Re: Using reward voucher to replace points

PostPosted: 02 Nov 2024, 02:12
by Kristampe
Thank you!