V-Flyer

Hi all,

Is it too late to say happy belated Christmas? Or perhaps early happy new year?

In any case, across my family we have (/had) 4 flying cub members with accounts. The three other members of my family however have not being active for c.18-24months and now when we go on the VS site to login to their flying club accounts they are met with the following message:

We can't seem to find your account. Please check the details and try again.

I know during this period Virgin Red Points have been established and wondered whether this, or any other reason could explain what has happened? My last resort will be to phone up to understand what has happend and how we can rectify this but thought I'd check here first if anyone has experienced the same? Looking to book flights to Grenada in Upper so helpful if those accounts are rectified and even more helpful if we have some points left in them!


Thanks in advance for any help on this!

FLYERZ

Im not sure if it helps, or gives you a clue to what may be going on, but a few years back they changes Flying Club account numbers? If you're using one of the old numbers/cards, perhaps that is throwing you off?

Thanks for the suggestion. I thought this was the case too but have tracked back through emails and our regular flying club emails (including from Dec 26th this year about the sale) reference the membership numbers as the numbers we are using now to try and login.

We also seem to come across another error message when checking over the last week or so:

The page cannot be displayed because an internal server error has occurred.

I had a similar problem with my flying club account,
Is your email address linked to 2 accounts , this was my problem.
I went on chat and very helpful agents sorted me out
Hope this helps

Alan

Yes it is, we have 3 members under one email address. May I ask how you accessed live chat? We don’t have a booking currently which I understood was the only way to access a live chat but keen to hear how to avoid having to hang on hold for ages to resolve what is hopefully an easy fix

Much appreciated
FLYERZ

Hi
I just went on the VA website searched for chat and I just put update email address and it will try and give you an answer , click on no and it will give the option to speak with an adviser
At no point does it ask for a booking number
Hope this helps a bit

Cheers
Alan

We had a very similar issue last year. We contacted flying club by telephone and a very helpful agent was able to reserrect the accounts. ( They were for 2 adults and 2 children). All the accounts have remained accessible and active since. One poin the agent made was that every member must have their own email address. Could that be the root of the problem?
Good luck resolving it.