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Missing Flying Club flight credit - now instant for DL

PostPosted: 06 Jan 2025, 10:21
by mitchja
Went online to submit a Flying Club missing flight credit for my outbound ATL>FLL DL flight on Dec 28 and after entering all the details (dates, ticket number, PNR, seat number, flight number etc), I was very pleasantly surprised to find that the flight credit was instant.

The correct Virgin Points and tier points showed straight away :)

It was also a domestic First Class I fare - which also credited the correct 40 TP's.

I was half expecting a battle as I didn’t have a paper boarding pass only a now expired Apple Wallet boarding pass - none of which is now required to submit a claim :cool:

(My FLL>ATL flight leg from Jan 4 credited automatically overnight)

Re: Missing Flying Club flight credit - now instant for DL

PostPosted: 22 Jan 2025, 23:36
by spacedog
I just applied for missing miles from some flights with KLM in business class (C) and it credited instantly... as 0 TP and 0 points. I'm assuming there are issues tonight as I can't price any flights at all and there's no option to log out of my account anywhere... Guess I'll be calling someone tomorrow.

Re: Missing Flying Club flight credit - now instant for DL

PostPosted: 23 Jan 2025, 10:32
by spacedog
I called and it's definitely an error. The very helpful guy on the phone has emailed the relevant department to get it sorted. He said the whole thing has gone through wrong, we were put in the wrong cabin entirely.

Btw James, thanks for posting this. Without your post I would not have known about the automatic adding of missing miles :)

Re: Missing Flying Club flight credit - now instant for DL

PostPosted: 23 Jan 2025, 20:38
by Deano12
That's a nice surprise with the instant credits for Delta flights. I was expecting the usual hassle, so it's cool to see things going smoothly now. Shame others are still running into issues, though, good thing they got it sorted.