V-Flyer

Hi all,

Called up FC on Saturday to bag an upgrade. The helpful chap put me on hold whilst he tried to sort. Eventually (30 mins later) he came back apologising saying he was having systems issues.

He said he’d submit the upgrade for re-ticketing and that I should get an email early this week. I can see the upgrade has happened in the app and I’ve selected seats for my party.

But I’ve not had a new confirmation email nor have they taken the wedge from my credit card.

Should I
A) be worried
B) be more patient, re-ticketing can take a while to be processed.
C) Grow up and give them a ring

Any advice on previous experiences would be appreciated.

Not to worry. If you see the upgrade on manage your booking then it’s fine.
One time, it took 2 weeks for mine to be re ticketed and money debited.
They work in date order as well. So if departure is long time away, it won’t be a priority but you can always call in a week or so.
That’s why I prefer to do it via chat so they send a payment link as payment goes through instantly.

Thanks for the swift reply Oliver. The flight is in 36 days, so I’ll give it to the end of the month and chase up if nothing has appeared by then.

I never got the email weirdly, but the app is up to date and the money taken.

I did go on to my online account and hit the email confirmation button.