Ongoing booking problem with VH....rant
Posted: 12 Oct 2005, 22:35Hi Folks
We have an upcoming trip to Antigua[8D] booked with VH in january.
However, even before the holiday we're having some problems with
the booking at VH and would like some advice on what would be the
best way to resolve it.
The issue revolves around our connecting flights from Belfast.
When we booked in June, seats were not yet available from flyBE. Fair enough, VH told us they would advise us flight times later and told us we could fly on the day of the VS flight both in and out of LGW. Confirmation arrives without specifying connecting flight times as agreed.
August arrives, we know flyBE now have released seats, because we see that you can book them on-line. Phoned VH, pointed out they hadn't sent confirmation. No problem, confirmation be out in 7-10 working days.
Late september, still no confirmation from VH. Happen to "manage your flights" on VS website. Note outbound flight to Antigua has been pulled back 1.5 hours. Earliest Connecting flight will not get us to LGW on time. Phone VH, they say you'll nned to go the night before. Fine we say, get to use twilight checkin, stay at hilton and earn miles.
But point out no-one had bothered telling us about the flight time changes [V]
Today. Still no confirmation and we're starting to get pretty hacked off.[:(!][:(!]
Anyone else had a similar experience or any advise how we get this resolved? Because at the moment we have nothing to show that we have connecting flights booked and our balance of payment is due next month.
Many thanks in advance.
Robert & Gillian
We have an upcoming trip to Antigua[8D] booked with VH in january.
However, even before the holiday we're having some problems with
the booking at VH and would like some advice on what would be the
best way to resolve it.
The issue revolves around our connecting flights from Belfast.
When we booked in June, seats were not yet available from flyBE. Fair enough, VH told us they would advise us flight times later and told us we could fly on the day of the VS flight both in and out of LGW. Confirmation arrives without specifying connecting flight times as agreed.
August arrives, we know flyBE now have released seats, because we see that you can book them on-line. Phoned VH, pointed out they hadn't sent confirmation. No problem, confirmation be out in 7-10 working days.
Late september, still no confirmation from VH. Happen to "manage your flights" on VS website. Note outbound flight to Antigua has been pulled back 1.5 hours. Earliest Connecting flight will not get us to LGW on time. Phone VH, they say you'll nned to go the night before. Fine we say, get to use twilight checkin, stay at hilton and earn miles.
But point out no-one had bothered telling us about the flight time changes [V]Today. Still no confirmation and we're starting to get pretty hacked off.[:(!][:(!]
Anyone else had a similar experience or any advise how we get this resolved? Because at the moment we have nothing to show that we have connecting flights booked and our balance of payment is due next month.
Many thanks in advance.
Robert & Gillian
