V-Flyer

Has anyone else received this letter from MBNA? Seems a little bit offensive to me, as I know the card is still valid for 90 days after the conversion to the Amex card. The letter says "Please would you destroy the old card and use your new card."

I'm going to phone MBNA and ask why this letter has been issued when everything we've seen clearly says the card is still valid for ( in my case ) another 60 days or so. Are MBNA really desperate to get people over to the higher margin earning Amex over Mastercard?

Since the new card was issued, I've had to spend over £1500 on the Mastercard, as many merchants obviously don't take Amex

Thanks,

David.

Hi - I've just got my AMEX card and was about to cut up my MC when I read your post. Out of interest, did you get miles for the £1,500 you spent on your MC after your AMEX turned up? If so, it must make sense to keep both cards for as long as possible.

Originally posted by Dez
Hi - I've just got my AMEX card and was about to cut up my MC when I read your post. Out of interest, did you get miles for the £1,500 you spent on your MC after your AMEX turned up? If so, it must make sense to keep both cards for as long as possible.

Yes, still earning at the 2 miles / £ level for 90 days.

Thanks,

David.

Thanks David

Maybe one day in the future we can hope that the alleged senior people at MBNA go on a letter wirting course, followed by a crash course on basic English and grammar utilisation. I had a howler of a letter recently that won the award for pointless letter of the year and the insistence of spelling customer with a capital C every time it was used. Thank goodness the employees lower down the food chain don't converse in the written form, I'd probably get a TXT message complete with text speak.

Thanks,
Richard

Maybe they've just signed up to this theory, Richard

WeÕve capitalized the word Customer throughout this page to let you know how important Customers are. Capitalizing the word is just one way we can remind ourselves of the great importance Customer have for our organizations. After all, without them, we wouldnÕt be in existence.

Originally posted by preiffer
Maybe they've just signed up to this theory, Richard

WeÕve capitalized the word Customer throughout this page to let you know how important Customers are. Capitalizing the word is just one way we can remind ourselves of the great importance Customer have for our organizations. After all, without them, we wouldnÕt be in existence.

Read that link, and had to rush to the bathroom to be sick

Thanks,

David.

I think the glowing recommendation from the 'Argosy Casino' says it all.

Thanks,
Richard

Originally posted by RichardMannion
Maybe one day in the future we can hope that the alleged senior people at MBNA go on a letter wirting course, followed by a crash course on basic English and grammar utilisation. I had a howler of a letter recently that won the award for pointless letter of the year and the insistence of spelling customer with a capital C every time it was used.
Thanks,
Richard

It's way up there with wide ignorance of how to use an apostrophe - which too often means just bunging one in, willy-nilly. As in 'apple's for sale' - apple's WHAT, may I ask...

Oh please don't start another debate on punctuation and grammar!

Originally posted by catsilversword
As in 'apple's for sale' - apple's WHAT, may I ask...

Might just be financial speculation with a missing Capital letter?

Indeed Decker, I have often pondered on the stock market valuation of Apple and what it would be were it to be up for liqidation. BTW if "Apple's for liquidation" were the headline could this be considered a juicy offer?

Originally posted by sailor99
Indeed Decker, I have often pondered on the stock market valuation of Apple and what it would be were it to be up for liqidation. BTW if "Apple's for liquidation" were the headline could this be considered a juicy offer?

Are you the headline writer for The Sun?

Just opened today's post and see I've got "the letter" from MBNA, at least I think it must be along the lines of the one David mentions in his original posting. My letter reads:-

Your account ending xxxx was replaced with an MBNA American Express account ending yyyy. At that time, we requested you discontinue using your previous account.

Our records indicate that charges have recently been made using your previous account. Please would you destroy the old card and use your new card. If you require any further assistance please call us on 0800 096 8679, we are at your service 24 hours a day, seven days a week.

Yours sincerely

xxxx
Head of Customer Assistance

So I tried calling this number in an effort to put them straight. Not sure if anyone has used this number but you're asked to input your card number, date of birth - then you have to listen to your balance being read out and other stuff. It then turns into a multiple option thing with no option I could find to actually talk to anyone [:(!]

Question: Re the 90 day grace period which I know has been mentioned on VFlyer numerous times, does any of the MBNA literature actually mention this? I've looked back at the letter I got with my new AMEX card but can't see anything about being able to continue using the Mastercard for 90 days? Clearly though this is in force otherwise our Mastercards wouldn't work in retail outlets! Like David I've actually ended up sticking a load on the Mastercard purely because AMEX hasn't been accepted at so many places - especially frustrating on hol in Cornwall last week!

Originally posted by Vegascrazy

So I tried calling this number in an effort to put them straight. Not sure if anyone has used this number but you're asked to input your card number, date of birth - then you have to listen to your balance being read out and other stuff. It then turns into a multiple option thing with no option I could find to actually talk to anyone [:(!]

Ah you have to press 4 and then 0 to bypass the dreaded IVR if i recall correctly, 'tis easier to remember if i am looking at the dial pad.

All of this kind of goes against the 'we'll honour your card for the next 90 days' thing they promised doesn't it - and i was told that in person. I was still using my Mastercard heavily until i got my BMI card, if they dare send me a letter like that i'll go bananas at my account manager - hardly my fault my lovely new AmEx card has a poor acceptance rate in some fairly major stores.

If i were you, i'd send the letter back to them with a jovial reply, and a reminder that if they are really that opposed to you spending money with them that in future you'll spend it on other non-MBNA cards in order to cause less offence

Thanks,
Sarah

I've had the letter! Was very irate, but seeing as others have shared the correspondence I'm now a little calmer.

Like everyone else it was not my first choice card when the fridge died last week and when I bought tickets from Sussex CCC.

Next time Amex is declined (probably just hours away!) I'll have to dig out the Alliance & Leicester one - stuff you MBNA!

Oh damn, I've just realised they provide the A&L card as well[n].


Trevor

Yes I had the same letter in the week. But in fairness to MBNA It was a direct debit set up on my old card for Tiscali and Sky, guess what neither of them take AMEX !!!!!!

Regards

Paul