VS Amex Miles - Not at bonus level
Posted:
22 Mar 2007, 12:46by flying low
I have just had a look at my statements for Jan and March and see that I am not being awarded the miles at the bonus level but only at the standard one. E.g. I should get 4 miles per £ till June or whatever and only getting 2. Not spent £20k yet.
Any ideas on what to do / who to speak to at MBNA?
I fear this may be a drawn out process to sort out.... [:(]
Posted:
22 Mar 2007, 19:58by MarkJ
Originally posted by flying low
I have just had a look at my statements for Jan and March and see that I am not being awarded the miles at the bonus level but only at the standard one. E.g. I should get 4 miles per £ till June or whatever and only getting 2. Not spent £20k yet.
Any ideas on what to do / who to speak to at MBNA?
I fear this may be a drawn out process to sort out.... [:(]
Ring the customers services number and ask to speak to the lady who deals with the MBNA/AMEX/VS miles allocation - she is there (sorry but have not got her name)
This helpful lady will then sort it out.
Posted:
22 Mar 2007, 20:32by flying low
Thanks for your help! Does anyone have her name? Is she on the 0800 062 062 number?
Posted:
25 Mar 2007, 18:08by Vegascrazy
Well I can't work out what MBNA are playing at. Over the last few months everything has been fine with 4 x statement total being awarded as miles - eg last month's statement total was £1731.06 and this is what I was awarded >>
STANDARD MILES 3,462.12
BONUS MILES 3,462.12
TOTAL MILES 6,925.08
...so no problems in February, ie. 4 x statement total as per above.
This month's statement total is £4027.45 and this is what I've been awarded >>
STANDARD MILES 8,054.90
BONUS MILES 4,664.56
TOTAL MILES 12,719.54
No problems with the standard miles, exactly 2 x spend as per above but how did they arrive at 4664.56 for the bonus miles? Appreciate that the introductory offer of 4x spend is up to the first £20K of spend which I guess I'm nearing or indeed at...perhaps MBNA have some kind of pro rata formula such that you end up with a percentage of the bonus miles, in this case 58%?? [:?]
Posted:
26 Mar 2007, 14:50by sbg
Is your 4x rate set against the fee-paying card?
I get standard rate @ 1 mile per pound, plus a bonus of the same (making it 2x I suppose) on a non-fee card.
Does anyone know where the rate are set/written down?
Cheers
Tony
P.S. Don't mean to sound a duffer but can't find the original offer of transfer from the Visa card!