V-Flyer

Seems Virgin are getting rid of the members rewards points and just giving discounts, open to anyone with a Virgin Credit Card.

Details here.

10% off Virgin Advance fairs for standard and first class is quite appealing, as well as 10% off Virgin Holidays and Virgin Megastores.

Thanks for the heads up, locutus. [y]

So, does that mean that those people who still have the Virgin Mastercard won't earn anything on their spend?

If so, what happens to the millions of membership points already accrued? [?]

Nick

Originally posted by Nottingham Nick
Thanks for the heads up, locutus. [y]

So, does that mean that those people who still have the Virgin Mastercard won't earn anything on their spend?

If so, what happens to the millions of membership points already accrued? [?]

Nick

Yes, it does. From Aug 1st you won't earn membership reward points, but the points you have can be spent any time after that. There's no final cut off date to spend them it seems.

the 10% off virgin wines sounds good... I take it we get the discount with the amex?

On another note I see virgin have brought out a pre pay credit card - are they sinking to a new low?

hmmm. Just tried the Virgin Trains link again, and it now asks for the first 6 numbers of your Credit Card. It doesn't recognise my Amex number.

Considering it says it's open to anyone with a Virgin Credit Card, I wonder if this is a mistake or whether it's not open to anyone, just the Mastercard users.

The official word from Virgin Money is:

'Yes, we have stopped member shop points on the standard Virgin credit card and replaced them with instant point of sale discounts instead. However, this doesn't affect the Amex Virgin Atlantic card which you can still use to collect Flying Club miles.

Hope that clears up any confusion'

Thanks,
Richard

Well, not really. The discounts say they apply to "Virgin Credit Card Customers". Is that us? The VH discount specifically says it's not for amex holders, but for other others, like Virgin Trains and Megastore, it just says "Virgin Credit Cards only".

Why send me a mailshot telling me what discounts I can have if I can't use them? MBNA either need to specify it's the Virgin Money Credit Card, or apply it to all cards.

The Virgin Megastores give their discount without even asking for it in store, as soon as they see the Amex card.

Originally posted by locutus
Well, not really. The discounts say they apply to "Virgin Credit Card Customers". Is that us? The VH discount specifically says it's not for amex holders, but for other others, like Virgin Trains and Megastore, it just says "Virgin Credit Cards only".

Why send me a mailshot telling me what discounts I can have if I can't use them? MBNA either need to specify it's the Virgin Money Credit Card, or apply it to all cards.

The Virgin Megastores give their discount without even asking for it in store, as soon as they see the Amex card.

Watch this space - speaking with VM about this.

""Virgin Credit Card Customers" refers only to the MasterCard and not the Amex card. To clarif

Virgin Money - Do you work for them? In what capacity? Would be nice to know so maybe we can ask relevant questions like why is VM sending me mailshots for benefits I can't use?

Locutus

Did you have the ordinary Virgin Money Mastercard before the Virgin Atlantic Mastercard (which was before the VS Amex card)?

I know I did and that's the reson why I get those flyers.

Regards

Yes, "Virgin Money" does work for Virgin Money, which can be confirmed by Richard Mannion.

The idea is that if you have questions, we will do our best to answer them on this forum, no matter what department the question is for, rather than just answering questions from a specific part of our company. Of course, we can't answer questions about your account or anything personal. To do that you'll have to call us.

As for the specific questions asked, you shouldn't be able to get the discounts with an Amex card. But if you're getting them, well done!

And mitchja was right about the mailings. If you've ever had a standard credit card with us, we have to mail you to tell you about the change in details. Even if you had it five years ago and haven't used it since, we still have to tell you.

Virgin Money

Originally posted by Virgin Money
And mitchja was right about the mailings. If you've ever had a standard credit card with us, we have to mail you to tell you about the change in details. Even if you had it five years ago and haven't used it since, we still have to tell you.

Thanks Virgin Money. You'd hope that if the accounts were closed and migrated to Amex you would stop marketing to the old customer then. You don't have to tell us about a card we no longer have. If the account was dormant I'd agree with you, but you guys close the account and open up an Amex one in its place. Suggest you get your marketing team to target the correct customers, not ones that left a year ago.