Page 1 of 1

Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 00:54
by kayzers
Hey all. Long time lurker and occasional poster...I really need to post more! Anyway...

I am due to fly on Thai Airways 917 (LHR-BKK) tomorrow evening along with three other family members. Whilst I was able to check them all in, the check in repeatedly tell me I am not allowed to check in online and must report to the check in desk at the airport. So, this left me a little bit worried but I know sometimes it's...just the way it is.

HOWEVER...I've just seen that today's TG917 was cancelled. Could it possible be that they're going to kick me off the flight in favour of these passengers? I'm travelling with my brother and parents on a family holiday so I'm a bit worried - I don't want to be kicked off and have to wave my family off on holiday!

Thanks in advance for any of your input - I'm really just curious regarding any similar experiences across any airlines!

Re: Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 01:11
by GasMonkey98
I doubt they would kick you off but you may find your selfs splitting up for the flight if the party is full of adults to compensate with some families being rebooked on

Re: Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 01:13
by nkp85uk
Are you on the same booking? It's unlikely that they would bump you but not the rest of your party

Re: Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 01:14
by Silver Fox
Probably want sight of your passport, perhaps there is an issue with the name, perhaps it is a random check, I wouldn't read anything too sinister into it.

Re: Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 01:38
by kayzers
Thank you all for your swift replies! We are all on the same booking so hopefully it won't be an issue of me being kicked off. Whatever happens, I'll be sure to let you know the outcome!

Re: Thai Airways not letting me check in online!

PostPosted: 12 Nov 2014, 02:58
by tontybear
Could be several reasons why you cant do OLCI from ticketing issues through to being selected for a random passport check. It does not automatically mean you will be denied boarding.

If they have oversold then they have to ask for volunteers first before starting involuntary deniying boarding (IDB) people. Either way they will offer compensation. It is 600euro for IDB under EU regulations for the ex-UK leg.

For a voluntary one they can offer anything they like and may negotiate.