V-Flyer

Just tried to redeem my DL miles for a flight online and got the following error:
"To redeem an Award Ticket online, the address in your SkyMiles account needs to be within the United States, Puerto Rico, or the U.S. Virgin Islands. Please update your address online via My Profile" [:0]

Now I see nothing in the SkyMiles program rules that states this! I've fired off an email to DL to see whether I'm able to book flights at all (and will update here), but just wanted to put the word out...

Cheers

Michael

pm'd you

Wow, what a stunningly detailed reply from DL:

-------- Original Message --------
Subject: Re: SkyMiles - Current and Future
Date: Mon, 10 Oct 2005 15:21:09 -0400 (EDT)
From: Customer Care
To: mcuth

Dear mcuth

Thank you for your e-mail to Delta Air Lines.

Our 24-hour Online Customer Support Desk is available to help you with
any questions you may have regarding delta.com. Please feel free to
contact us at 888-750-3284, in order for us to assist you with your
navigational or Web related needs.

We appreciate your business and look forward to seeing you on your next Delta flight.

Sincerely,

XXXXX XXXXX
Online Customer Support Desk
http://www.delta.com

Sheesh! [:(!][:(!][:(!]

Cheers

Michael

Originally posted by mcuth
Wow, what a stunningly detailed reply from DL:

After sending them a virtual slap around the face, I did get this back. Still don't think DL quite understand what it is to be based outside the almighty USofA

Dear mcuth

Thank you for your e-mail to Delta Air Lines.

Please contact our International Reservations department to issue a
SkyMiles award ticket over the telephone.

If you are calling from an area which restricts 800 number dialing
capabilities, you can contact us at 404-765-5000, or use your local
Delta Reservations phone number. Our worldwide reservations telephone
numbers are listed on our website, http://www.delta.com.

You can navigate there by selecting the following:

Need Help?
Contact Us
Reservations
Worldwide Reservations Numbers

We appreciate your interest in Delta's Web site.

Sincerely,

XXXXX XXXXX
Online Customer Support Desk
http://www.delta.com

Cheers

Michael

Michael,
Pls keep us posted. There are likely many of us who have miles sitting in DL accounts waiting to redeem an award ticket; so, keeping fingers crossed for all of us.

Chuck-

Chuck

To be honest, I don't think I'm going to bother after all. I'd actually need to purchase 1k miles, and the website doesn't accept credit cards not issued in the US [n]

Besides, taking into account taxes & charges, the flight I had in mind (SLC-SMF) isn't really worth the hassle of having to deal with DL's "fabulous" customer "service" either. Think I might end up trying to use 10k for an upgrade and donate the rest.

Cheers

Michael

Originally posted by mcuth
Just tried to redeem my DL miles for a flight online and got the following error:
"To redeem an Award Ticket online, the address in your SkyMiles account needs to be within the United States, Puerto Rico, or the U.S. Virgin Islands. Please update your address online via My Profile" [:0]

Worry not, unless you're completely phobic of telephones. I had no problem with calling them (0800 414 767) and booking a flight using DL miles, when I got to just over 50k of the blighters. Availability of UK-US flights was pretty scarce; I was hoping for something to Boston, but eventually Delta booked me a return on VS from LHR to JFK. A good result, all told.

Best of luck with trying to get something that meets your needs!
Chris