kulula.com - A lesson for VS
Posted: 19 Oct 2005, 09:48On the recommendation of some of our members I have booked a flight from DUR to CPT with Kulula.com. The first thing that hits you is how wizzy their website is. Everything is so informal - eg you don't fly from Durban, you fly from Durbs. Great.
Unfortunately they had to make a schedule change. They sent me an email to tell me which is just as informal and friendly as their website. I had a query about the change, which they answered by email within 3 minutes - Yes 3 Minutes! Wow. VS customer service take note!
Follows is the email exchange - I think it worth reading. Particularly like the oopsie daisy! bit. I just know that this flight is going to be fun. I will write up a full Travel Report on it of course.
_______________________
Hi Sailor (name changed for privacy)
I do apologise for this you are correct your flight is for the 27 November but the times still stays the same. They have a stopover in PLZ.
XXXX (Name removed for privacy - but a real person's name)
--------------------------------------------------------------------------------
From: Sailor
Sent: 19 October 2005 09:23 AM
To: XXXX
Subject: RE: Flight schedule change
Thank you for this. However I am concerned. My booking was for a flight on the 27th of November, not the 30th. Could you also let me know the reason for the increase in flight time.
Thanks
Sailor
-----Original Message-----
From: XXXXX
Sent: Wednesday, October 19, 2005 7:25 AM
To: [email protected]
Subject: FW: Flight schedule change
Hi there
Oopsie daisy! We have had a schedule change on your kulula.com flight. Your flight booking is still confirmed for travel, but the time for arrival changed slightly.
your current flight details:
MN754 on 30 October 2005 take off time: 13:50 - 15:00
your new flight details:
MN754 on 30 October 2005 take off time: 13:50 - 16:55
Sorry for any hassles caused by this change. your new flight details are 100% ready to fly on the time shown above.
see you at the airport.
Bye for now,
XXXX
Phone YYYYYetc
Unfortunately they had to make a schedule change. They sent me an email to tell me which is just as informal and friendly as their website. I had a query about the change, which they answered by email within 3 minutes - Yes 3 Minutes! Wow. VS customer service take note!
Follows is the email exchange - I think it worth reading. Particularly like the oopsie daisy! bit. I just know that this flight is going to be fun. I will write up a full Travel Report on it of course.
_______________________
Hi Sailor (name changed for privacy)
I do apologise for this you are correct your flight is for the 27 November but the times still stays the same. They have a stopover in PLZ.
XXXX (Name removed for privacy - but a real person's name)
--------------------------------------------------------------------------------
From: Sailor
Sent: 19 October 2005 09:23 AM
To: XXXX
Subject: RE: Flight schedule change
Thank you for this. However I am concerned. My booking was for a flight on the 27th of November, not the 30th. Could you also let me know the reason for the increase in flight time.
Thanks
Sailor
-----Original Message-----
From: XXXXX
Sent: Wednesday, October 19, 2005 7:25 AM
To: [email protected]
Subject: FW: Flight schedule change
Hi there
Oopsie daisy! We have had a schedule change on your kulula.com flight. Your flight booking is still confirmed for travel, but the time for arrival changed slightly.
your current flight details:
MN754 on 30 October 2005 take off time: 13:50 - 15:00
your new flight details:
MN754 on 30 October 2005 take off time: 13:50 - 16:55
Sorry for any hassles caused by this change. your new flight details are 100% ready to fly on the time shown above.
see you at the airport.
Bye for now,
XXXX
Phone YYYYYetc