VS011 LHR-BOS 4 NOV 12 (Upper Class)

This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
First time in the new suite & first impressions on walking in were that it looks great, the new bar area really stands out. On taking my seat it immediately feels like a smaller space, like everything has been shrunk down a bit. The seat itself was very comfy though. There is very little space to put anything - even a book. Bottles of water are now being handed out after takeoff as there's nowhere to stow them. The biggest shelf available is the recess revealed when the telly is pulled out.
Sadly for a new cabin it was already showing some signs of wear on the trim which doesn't bode well. Also the fit & finish isn't that great; looking around i could see all the tables were not pushing flush into the side wall & on both legs of this trip there were problems with the seats flipping over to the bed side, most having to be shoved manually.
Plus points, the new touch screen system is great. The sky map finally works & it's really usefull to be able to display it on the handset, and scroll through the system, whilst watching the TV seperately.
One design that simply does not work is having the single forward toilet right next to the flight deck door & the forward galley, meaning that every PAX wanting to use this facility having to negotiate past the busy crew working in the galley. Several times they had to politely point out that there were additional toilets near the bar - which is fine but once the curtains are pulled across these toilets are actually behind the curtains, effectively in the PE cabin.
No introduction from the FSM, in fact he barely showed himself for the entire trip as far as i could tell. The team were great though & i was able to order from the Graze menu to eat at the same time as the main meal as i didn't fancy a full meal. I had an excellent Coronation Chicken salad followed by the chocolate pud.
One thing that i don't think has been pointed out about the new A330 cabin is how quiet it is. there's obviously a lot of thought gone into the accoustics with the new materials but also there's hardly any noticable engine or wind noise
Once again the immigration hall was empty - including empty of border agents who came strolling out clutching coffee cups as the queues started to grow. Surely they know when a plane is coming in & could be ready to process it??