V-Flyer

Oh dear! Check-in and boarding were absolutely fine but paying the extra for PE as it was a 10 hour flight was so not worth it. Economy was only half full so most PAX were being allocated at least 2 seats each if not a whole row whereas PE was full. My VERA IFE was set and stuck on the Chinese language - when the cabin crew reset it, it appeared to be working until the screen displayed the cabin announcement message which locked the screen requiring a reset every time and which meant whatever I was watching was wiped. Handing out menu cards is a joke for this seat - they had run out of everything but the vegetarian options by the time I was served. I had to ask for a bread roll for me and the lady in 24H - the cabin staff only acknowledge us after they had finished serving the Economy PAX up in the bubble, had to go downstairs to source the rolls and brought us ones that were still frozen in the middle. Disembarkation is also a joke if you are upstairs - you wont get off until everyone, and I mean everyone, downstairs and Economy PAX upstairs has left the aircraft. There is nothing premium about this service apart from a slightly larger seat. Expected much, much better from Virgin.

Thanks for the TR LizzieP.
Shame about your experience of PE. I have always had a good experience of PE. But it seems that consistency is the name of the game here, if you are in PE on the way back it will be interesting to see how different the experience is.
Anyway hope you enjoy your holiday.

Thanks gfonk - just posted the return journey! Thankfully the holiday in between was ace. Virgin Holidays get all my good reviews, Virgin Atlantic the thumbs down!

Read your TRs in the wrong order, so was pre-warned by your return TR that this wouldn't be entirely positive.

I can entirely understand why you feel let down by Virgin given the money I know that Virgin Holidays charge for the PE upgrade.

Glad the holiday was great though - afterall, the flight to and fro is but hours, and the holiday is days.

A real shame about your flight. When you buy a premium product you do expect to get the service and trimmings to go with it and it always feels like you've been robbed when you don't Not much you can do about it but it is gutting when you're in a full premium cabin and Y pax have all that room

Glad your holiday was fab, tho!!

Thanks for posting

Sorry you didn't enjoy your flight.

Can you remember what was on the menu please?

We flew this route on 21/6/14. We paid for PE and we got a premium service. Nothing was too much trouble for the attendants. This was our first flight with Virgin and it will not be our last.