VS024 LAX-LHR 20 AUG 13 (Upper Class)

This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
Last time I flew back I had a terrific sight of the aurora. Not to be, this time! You'd think, being in UC and all, that VA could arrange a decent light show (irony!).
Now, the niggles:
LAX: No room in ANZ lounge, so please go to Air France or Air Canada lounge (so the paper said). It seems as most people interpreted that as the Af lounge, but Mr Ineptitude (me) managed to go to the Air Canada lounge by mistake Still, they let me in. Offerings were pretty poor, but I was still full from dinner, and didn't really care. Not a great lounge, but I blame LAX, not Virgin. It is such a shame that we're denied the ANZ lounge -I really liked that one. So, minus one to LAX!
LHR: Back early, and I'm aiming on an earlier train from London home. Cabin baggage only, so heading for the exit really quickly. But, not to be. This plan was scuppered, comprehensively, by one of the longest queues I have ever seen at Immigration. I don't have a biometric passport so had to join the line. Minus one to LHR!
VA: Guys, some of the A346's are getting a little old. The seat power wasn't working, it was pretty grubby, and the duvet was covered in what I *hope* were rust spots. I can't get away from a feeling of general penny pinching at the moment. Minus one to VA beancounters.