VS007 LHR-LAX 7 JUL 15 (Upper Class)

This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
We set off early (about 3am), as per usual, as we had a decent drive ahead of us. We made remarkable time until we hit the M25 (of course) and then ended up rolling very slowly the rest of the way to LHR. Still, we made it in good time, so I didn't need to worry about not having enough hours in the CH. We parked in the T3 short stay and went straight to check in. I was wondering if I'd get to flash my sparkly new Au card in order to utilise UC check-in if there was a long wait, but there weren't many people in line, and we were immediately directed to UC check-in anyway. We were flying out and back in PE, thanks to managing to bag some reward flights using the VS credit card vouchers back in December last year. The check-in process was swift and efficient, and we went through the UC security channel quickly. My husband tried his boarding pass to access the UC security area but to no avail, only mine worked!
The security channel was fairly standard, not the best experience we've had, but definitely not the worst, and certainly nothing to complain about. We were through to the CH very swiftly. We were both exhausted, but I booked a wash and blow dry immediately. They actually had availability straight away, but I opted for an appointment 30 minutes later so I could have a cup of tea and some breakfast, first. We had our usual (Egg Benedict for him, Egg Florentine for me), and they tasted SO good, but I can't tell if this was because it was now about 8am and we hadn't eaten anything since we got up, or if this was due to it actually being excellent. Really, who cares?

We decided to leave prior to the first call as we wanted to make sure we had enough storage space in the overhead lockers, as it can be a bit tight in PE sometimes. We arrived at the gate and were glad to do so as they'd just started boarding! We joined the priority line, which was very short, and as my husband went through, his ticket was scanned and made a strange beeping sound. I was motioned forward and my ticket did the same. Now, I had been checking on Expert Flyer in the weeks running up to our trip and had noticed that the PE cabin was totally packed. Y was half full, and UC was looking fairly busy. I feared the worst... would we be downgraded due to our P fare tickets? :( No! The lady at the check-in desk said "oh, you have new seats in Upper."



The crew on board seemed very enthusiastic, I think working on a new aircraft really creates a bit of a buzz. On board, the FSM stopped by and thanked me as an Au card holder for my loyalty and for choosing to fly with VS again, a nice touch

Starters
Organic tomato & basil soup
Pillow of smoked salmon
Warm chicken satay
Choice of bread was listed as: Rosemary focaccia (there actually wasn't any of this!), Ciabatta and Oat topped round rolls.
Mains
Grilled fillet of beef
Chicken Tikka Masala
Tomato & mozzarella gnocchi
Seared tuna steak
Pudding
Salted caramel pudding
Clotted cream panna cotta
I asked for the tomato soup and OH opted for the chicken satay to start. My soup never came, even when everyone else had been served, so the flight attendant went to hunt for it. She returned later and said there had been a disaster and someone in the galley spilt the last bowl of soup all over themselves, so I went for the salmon instead. She was so worried and apologetic, I had to say about five times that it was fine and not a problem! The salmon was actually really nice. We then both had tuna as the main. Although well cooked, as it has to be on a plane (I prefer medium-rare for a nice tuna steak), it actually wasn't dry at all, and we both expressed surprise at how tasty it was! We skipped dessert, so I can't comment on that, but the FSM did try to get me to order some multiple times! Haha.
After dinner we made up our beds as we were pretty tired from such an early start. As I mentioned previously, the beds are definitely more comfortable. I slept on and off and listened to music. My OH slept quite a lot and was out for most of the flight, which I was really happy about as he'd done all the driving and definitely deserved a rest. A couple of hours before landing we were served afternoon tea. I had a couple of sandwiches which were actually a lot fresher than they usually are.
Throughout the flight was miraculously smooth. I'm sensitive to turbulence and really hate it, but this was one of the smoothest transatlantic journeys I've done. I think we landed on time, but not sure as we didn't have to be anywhere in a rush so I wasn't paying attention to that. We were one of the first people off the plane and had no wait at immigration at all. The immigration officer was very friendly and we were through in no time. The only let down was the "priority" baggage was a bit of a joke. There was a large group of schoolkids from South Africa and I think all their bags got priority as they got unloaded first... and it was a LOT of bags! We waited about 25 minutes for the priority baggage to start coming out, but once it did, ours were amongst the first to arrive.
We were out of the terminal and in a taxi to Union Station in good time after a great flight! Thanks, Virgin.
As a side note, I have a friend who travels to the US a few times a year. I convinced her to sign up for a miles programme (she mainly flies with BA/United, so opted for BA), and she had an economy flight in July. She was upgraded to business due to her status, and it was the first time she's ever flown business. She sent me a very sweet note to thank me for convincing her to sign up
